Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network, and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the role profile.
Citizens Advice is a charity helping millions of people solve their problems. We help anyone that contacts us across a huge range of problems from managing debts, to making complaints about faulty consumer goods, from employment issues to housing problems. As well as giving advice directly, we work to fix the underlying causes of people’s problems. We use the data and evidence gathered to advocate for changes to policy, regulation and business practices.
We build and use technology to help us do this. For example, we:
- host 1,500 pages of advice on citizensadvice.org.uk which were viewed 34 million times last year.
- built our own Ruby on Rails case management system to support our 30,000 staff and volunteers to help 2.6 million people face-to-face, by phone, by email or online chat.
- use data science to unearth the problems that our advice can’t help with, such as structural problems with Universal Credit – work which led to changes in policy
You will be working in our Money and Debt cross-functional team. This team is funded for a limited time to build and enhance products on the subjects of money and debt, which integrate with our case management system. These products include a budget planner, a debt assessment tool, and a breathing space tool. Members of our teams are encouraged to work collaboratively with each other. As a test automation engineer, your primary interests will be in helping to define the desired behaviours of our systems, and in writing test scripts that verify whether the systems correctly implement those behaviours.
The more of our code that is covered by automated tests, the safer it is for us to modify our systems as our products and services evolve.
We like to use Ruby, Rails, Rspec, React, Cucumber, Webpack, Sass, Docker, Jenkins, AWS, Glue and Redshift. GitHub, Jira, Slack and G-Suite are our tools for collaborative working. You don’t need to know all of these before you join us – we’re happy to help you learn our tech stack after you are part of the team.
Our teams all work in Agile, iterative ways, focusing on the needs of our clients and advisers. We do not dictate methodology; each team is empowered to adopt practices that work for them. We do encourage test automation engineers, just like people in other specialist roles, to communicate with each other across teams, to share insights and ideas and learn from each other.
We will provide you with the right tools: every engineer has a Macbook Pro and whatever else you need to get the job done.
Our digital development teams are now working remotely. You can contribute from wherever you live within England or Wales. We are making some office spaces available for people who prefer to work there.
We recognise that different working patterns suit different people. There is a standard default Monday-to-Friday working pattern, but you can agree to modify this with your line manager.
Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.