Senior Discrimination Expert
Flexible within England & Wales

Job reference: 001220

Location: Flexible within England & Wales

Closing date: 24/11/2021

Job posted date: 26/10/2021

Salary: £47,625 (pro rata if part time) + £3,520 London weighting if London based

Employment type: Permanent

Department: Customer Journey

Hours per week: 36.25

Interview date: TBC

Contract Duration: Permanent

Salary is £47,625 (pro rata if part time) + £3,520 London weighting if London based

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.


Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content. 

We support the local network of Citizens Advice services through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.

This Senior Expert will lead on delivering subject matter expertise on discrimination law, working with colleagues across the organisation to plan and deliver work required to meet our service objectives. 

In addition to this, the role will act as the senior expert, and escalation point for complex issues, in that advice area. 

You will also support the Strategy Leads in developing advice/service strategy and resourcing projects that impact on your advice area. 

This role is based in a team of high-performing subject matter experts and qualified lawyers and ideally suited to candidates with professional experience in a legal or advice setting.

If you have strong legal skills gained in a professional legal or advice setting we’d love to hear from you.  

We can offer:

  • A chance to work in a multi-disciplinary team of highly experienced people who are passionate about access to justice
  • A varied and challenging role which might include supporting our work on influencing national policy, working on content on our website and supporting advisers give high quality advice to the public
  • A strong work-life balance.  Many of the team already work from home or are part time.  We offer 26 days annual leave plus bank holidays and 4 days Christmas leave and opportunity to buy back further leave.

The location is flexible with travel to our offices in London, Leeds or Birmingham likely and we are happy to discuss potential part-time and flexible working arrangements with prospective applicants. Please note that our offices are currently closed due to coronavirus, with employees working from home.  

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date. 


The closing date for this job has now passed.