Design Support Officer
Flexible within England & Wales

Job reference: 001241

Location: Flexible within England & Wales

Closing date: 10/11/2021

Job posted date: 26/10/2021

Salary: £28,019 (plus London allowance if applicable)

Employment type: Permanent

Department: Policy Team

Hours per week: 36.25

Interview date: W/c 22nd November

Contract Duration: Permanent

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We’re looking for someone with exceptional design and data visualisation skills to work with our policy teams to turn our research, evidence, and policy arguments into high quality, visually engaging outputs which help make our case to decision makers.

You’ll be based in our Energy policy team but will work across our policy teams covering all the issues we work on - including Universal Credit, housing and other essential services like broadband, insurance and post.

You’ll play a vital role providing design expertise - designing reports, infographics and other outputs (e.g. for social media) to communicate complex policy asks in a visually engaging way to make sure we’re in the best possible place to secure changes for our clients and consumers.

If you have a great eye for detail, experience creating visually engaging outputs which communicate complex information, and a passion for making society fairer - this could be you! Have a look at the job pack for more information.

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date.


The closing date for this job has now passed.