Service Designer
Flexible within England & Wales

Job reference: 001247

Location: Flexible within England & Wales

Closing date: 31/10/2021

Job posted date: 15/10/2021

Salary: £42,000 per annum (plus London allowance if applicable)

Employment type: Permanent

Department: Customer Journey

Hours per week: 36. 25

Interview date: TBC

Contract Duration: Permanent

Salary - £38,331 plus £3,669 market premium. (You will also receive London allowance if based in London)

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We’re looking for two Service Designers to join our Service Design team here at Citizens Advice.

Our team works to design and develop services that truly meet the needs of our service users.

You’ll work with service users, frontline staff, subject matter experts and stakeholders, alongside other researchers and designers, to design new services.
As a member of the service design team you’ll be involved in every stage of the design process. You’ll be:
●       working to understand user need and the strategic 
         direction of the organisation
●       generating service concepts
●       planning and facilitating co-design workshops
●       actively prototyping and testing design ideas
You’ll need experience applying the service design process in a fast paced, iterative environment.
We’re interested in people who can see the bigger picture and also be able to get into the detail when needed. You will need to be able to communicate your thoughts and ideas well, both verbally and visually.

We are looking for someone who is enthusiastic about creating positive change and who will always be user focussed, collaborative, hardworking and open to learning new things.

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date. 


The closing date for this job has now passed.