Performance Assessor
Flexible within England & Wales

Job reference: 001248

Location: Flexible within England & Wales

Closing date: 08/11/2021

Job posted date: 21/10/2021

Salary: £41,812 per annum (plus London allowance if applicable)

Employment type: Fixed Term

Department: Operations

Hours per week: 36.25

Interview date: 18 November 2021

Contract Duration: Until 28 October 2022

This vacancy is open to national citizens advice employees and members of the local citizens advice network only. 

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are looking to recruit a Perfomance Assessor to join the team. 

You’ll work with stakeholders to deliver leadership self assessment verifications with rigour and a proportionate approach in line with external quality standards and the membership package.

This role sits within the Membership, Assurance and Compliance team, which forms part of Network Strategy and Standards directorate. Our function is to ensure that our local Citizens Advice members understand and comply with key legal and regulatory requirements of operating as independent charities and the membership requirements for working as part of Citizens Advice. 

The Performance team objectives for 2021/2022 are: 

  • Delivering the Leadership Self Assessment, including providing support and subject matter expertise.
  • Ensuring the ongoing relevance of the Leadership Self Assessment process in context of the other local Performance Quality Framework components and network service delivery challenges. 
  • Maintaining accreditation of the local Performance Quality Framework to relevant external quality standards.

You’ll be familiar with evaluating evidence against criteria and presenting outcomes effectively. In an exciting year as we review our standard, we’re looking for a colleague who’s passionate about continuous improvement in their own practice and in local office performance. 

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.


The closing date for this job has now passed.