Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
We are looking for an outstanding person to lead our Wales Policy and Campaigns team who are based in Cardiff.
This is an exciting opportunity to work on the big issues facing people across England and Wales today, joining a team with a track record of achieving change.
We’re an organisation with a relentless focus on making society fairer. Each year we help 2.7 million people to solve their problems across England and Wales. This data and our reputation give us unparalleled influence. We have a unique insight into emerging trends and issues affecting people, and we use it to work with government, regulators and industry to improve people's lives. Examples of our recent work in England and Wales includes securing significant improvements to Universal Credit, leading the debate on ‘loyalty penalty’ rip-offs, pushing for a ban on letting agent fees and capping the cost of rent to own good.
This role will work closely with colleagues across the organisation to maximise the impact we have for our clients in Wales. In Wales we have a network of 19 local Citizens Advice - all individual charities, staffed by nearly 800 dedicated volunteers and paid staff. We deliver advice from over 375 community locations in Wales, as well as offering services over the phone and online.
This could include leading work on devolved issues such as housing and health & social care policy, but also promoting and influencing around our GB work in Wales, ranging from universal credit to household debt.
You will be responsible for a programme of policy research, and will lead campaigns, public affairs and media engagement within Wales. You’ll work across policy areas and support junior members of the team to reach their potential. Our strong brand will give you unique opportunities to engage with those who have the power to make change. You’ll influence Ministers, Members of the Senedd, MPs, and civil servants, regulators and industry bodies, on behalf of the people who rely on Citizens Advice.
We are looking for someone with a wide range of skills, from exceptional judgement and excellent stakeholder management, to the personal authority required to be a leader in a large organisation.
Please take a look at this blog to find out more.
Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.