Telephony Change - Network Lead
Flexible within England & Wales

Job reference: 001260

Location: Flexible within England & Wales

Closing date: 14/11/2021

Job posted date: 20/10/2021

Salary: We’ll cover the costs of your salary and other reasonable costs for the time you spend with us on this secondment

Employment type: Secondment

Department: Customer Journey

Hours per week: 7 hours a week for a period of 6 months - refer to job pack

Interview date: TBC

Contract Duration: 6 months

Development Opportunity: Telephony Change - Network Lead
Department: Remote Advice Platform team in Customer Journey

This opportunity is open to people who are currently a chief officer or a member of the senior leadership team at a local Citizens Advice.

This role specifically sits within the Remote Advice Platforms team and is key to delivering our Future of Advice strategic framework as a service, focussed on working together locally and nationally to support us to roll out our new phones platform. 

It’s part of our leadership development pilot - a pilot we’re running to provide opportunities for chief officers to lend their skills and local knowledge on key projects and initiatives linked to the delivery of our Future of Advice ambitions. This in turn will provide chief officers with an opportunity to further develop their skills and work more closely with our national teams.

You can find out more about the role in the full development opportunity pack. 

Please note that when filling in the application form you’ll be asked whether you are currently employed by Citizens Advice. Please answer ‘yes’ to this question to apply for this opportunity.

After the closing date we’ll review applications and offer interviews within 2 weeks.


The closing date for this job has now passed.