Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
We’re looking for two Service Designers (1 permanent and 1 fixed-term contract for 12 months) to join Citizens Advice - one vacant role is our Innovation Lab, another is in Service Design team.
Our team work to design and develop services that truly meet the needs of our service users.
You’ll work with service users, frontline staff, subject matter experts and stakeholders, alongside other researchers and designers, to design new services.
As a member of the Lab you’ll be involved in the hypothesis driven, ideation stage of the process and learning through rapid testing of prototypes on short experiment cycles.
You’ll need experience applying the service design process in a fast paced, iterative environment and specifically with rapid prototyping and test and learn.
As a member of the Service Design team you’ll be involved in every stage of the design process.
As a Service Designer, you’ll be:
● working to understand user need and the strategic direction of the organisation
● generating service concepts
● planning and facilitating co-design workshops
● actively prototyping and testing design ideas
You’ll need experience applying the service design process in a fast paced, iterative environment.
We’re interested in people who can see the bigger picture and also be able to get into the detail when needed. You will need to be able to communicate your thoughts and ideas well, both verbally and visually.
We are looking for someone who is enthusiastic about creating positive change and who will always be user focussed, collaborative, hardworking and open to learning new things.
To apply, please submit your CV and cover letter. In your covering letter, please state which of the 2 roles you're interested in applying for. Please outline in your cover letter how you meet the essential criteria described in the person specification.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.