We’re looking for an exceptional and highly motivated communicator to join our team and deliver outstanding communications for different audience and across multiple channels.
In this role you’ll manage strategic communications projects, engaging key audiences including staff, volunteers and the general public with our work. You’ll report to a Communications and Engagement Manager and have a broad range of responsibility, including:
- Leading on communicating with staff by designing and delivering an integrated engagement strategy using multiple channels
- Working across teams to provide strategic communications support to fulfill the ambitions in our strategic framework, Future of Advice
- Engaging with local Citizens Advice to ensure 2 way communications
- Providing tactical and strategic communications advice to senior stakeholders
You’ll work collaboratively in a fast paced and creative team. This role will work closely with our other senior communications officers and with our news and public affairs teams to deliver joined up outputs across channels.
Who we’re looking for
We’re looking for someone who’s led impactful communications campaigns aimed at internal and external audiences. You’ll have proven experience of delivering timely and effective communications and engagement that have enabled organisations to achieve their aims. You’ll have worked in a complex organisation and understand how to deliver against audience needs. You’ll also demonstrate exceptional judgement and excellent stakeholder management.
This is a pivotal role in one of the country’s most important organisations. In the last year alone, we helped 2.7 million people and there were 43 million visits to our advice website.
But we’re not stopping there. As we mark 80 years of being there for everyone and embark on our next organisational strategy, you’ll play an important part in ensuring the organisation can innovate and deliver the best service for our clients.
Equality, diversity and inclusion
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.