Communications Intern - for 6 months
Flexible within England & Wales

Job reference: 000798

Location: Flexible within England & Wales

Closing date: 20/10/2020

Job posted date: 28/09/2020

Salary: Real living wage (9.30 per hour across the UK and 10.75 per hour across London)

Employment type: Interns

Department: Communications and Engagement

Hours per week: Full-time (36hrs, 15 min) or part-time. Willing to discuss flexible options

Interview date: TBC

Contract Duration: 6 months

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. Each year our local offices across the country help 2.8 million people with their problems — either through face-to-face or telephone advice, or online. Our data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We’re looking for a paid Communications Intern to work with us for up to 6 months to work with the digital communications team on public-facing communications and support the communications and engagement department with staff and network audience engagement. 

The communications and engagement department is responsible for all of Citizens Advice’s staff, network and public-facing communications to influence and engage our varied audiences. We use a range of channels including digital, press and other media, events and print materials.

As a Communications Intern, you’ll primarily work with the digital communications team. You’ll learn about using social media professionally, writing effectively for different audiences and channels and using communications to influence to help us achieve our organisational advocacy objectives. You’ll also gain experience working across different communications disciplines and, at the end of your 6 months with us, you’ll have the knowledge and experience to take your next steps in the sector and beyond.

You don’t need to have any experience as we’ll give you the guidance and support you need. You’ll need to have an interest in communications best practice, as well as in UK politics and social policy issues.

We’re committed to recruiting people from the widest talent pool. Our internship scheme is designed to attract a diverse range of candidates and give opportunities for people to develop their career aspirations in communications.

Our offices are currently closed due to coronavirus, with employees working from home. However, once the offices reopen, you’re still welcome to work from home. We’re open to discussion about flexible working, and are willing to consider both full or part-time internships.

If you have any questions or want to chat about the role, you can contact Angus O’Brien by emailing with your question, or to arrange a call.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.


The closing date for this job has now passed.