Cleveland Clinic London Hospital

Job reference: UK0061h

Location: Cleveland Clinic London Hospital

Closing date: 18/03/2022

Salary: Competitive

Contract type: Permanent

Department: Revenue Cycle

Division: Information Technology

Hours: 37.5

Who are we? 

Cleveland Clinic is one of the leading providers of specialised medical care in the world, focused on providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 65,000 caregivers worldwide and continue to drive innovation in healthcare.

We opened our first healthcare facility in London in 2021 and plan to open of our state-of-the art 184 bed hospital in 2022. With over 100 years of history, our “Patients First” philosophy will be at the heart of Cleveland Clinic London and the goal of our team is to create an environment that continues to delivers world-class clinical care. 

What are we looking for?

We are now seeking expand our team by recruiting an EPIC Team Lead for Revenue Cycle to form part of our IT department.

​​​​   What will your duties include?

The Team Lead (TL) functions as the primary expert for the applications assigned as their area of responsibility. The Team Lead (TL) will report to the Application Manager for Cleveland Clinic London and will be responsible for the maintenance, production break/fix, change request, project work, testing and change control procedure activities impacting their applications. The TL takes direction from, and collaborates with, the Application Manager on work priorities and manages the resolution of escalated issues.

The TL will serve as the primary support contact for their respective applications as well as serve as a point of contact for various other applications within their assigned team. The TL will serve as a leader with overall responsibility for software analysis and design, application and system installation and implementation for any new services, modules and optimisation work. 

Additional responsibilities will include:
• Participates in IT projects, including planning, obtaining customer input and projecting resource requirements
• Reviews system requirements with customers and translates requirements into specific functions or deliverables
• Provides support to team members as well as serving as the initial point of contact for their assigned team
• Identifies and resolves complex issues. This includes identification of appropriate parties and potential solutions with minimal guidance
Carry out complex analysis of process workflows, data collection and reporting requirements interpreting into design where necessary
• Analyses flow chart processes and recommends ways to reduce steps and increase efficiency through use of technology

What we need from you?

• Bachelor's degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin or related field
• Significant experience of working at a senior level in specialist area (Revenue Cycle) may offset the degree requirement
• Currently certified on 1 or more EPIC application(s) within the area of focus of Inpatient, Outpatient/Ambulatory, Revenue Cycle or Data Management/Reporting
• Maintain certifications and revalidation through annual mandatory new version training (NVT) and Application essentials (AE) exams
• Experience as a lead or supervisory experience with demonstrated experience in information system development
• Experience with supporting a major system in a clinical/revenue cycle or system analyst capacity
• Has proven experience in application of project management and system development methodologies
• Demonstrates a broad knowledge of business/scientific functions and related systems interfaces that can assist, Cleveland Clinic London (CCL) management in the operation and administration of
• Management skills must include strong written and verbal communication skills, negotiating skills and organisational skills​​​​​​​

What we can offer you?

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

  • 25 days Annual leave plus 8 days Bank holiday a year
  • Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
  • Private Medical Insurance and Private Dental Insurance
  • Life Assurance
  • Discounted gym facilities in our Admin Office Building
  • Employee Assistance Programme
  • Seasonal Ticket Loans​​​​​​​

The closing date is the 18/03/2022 however due to application numbers we may have to close the role early.

Please see Important Information below:

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.


The closing date for this job has now passed.