Job reference: 000135

Location: Nottingham

Salary: £20,000 - £22,000 DOE

Employment type: Permanent

Department: Estate Management

Hours per week: 29.5

Are you currently working within the hotel or hospitality sector? Are you sick of working long shifts and weekends? Are you looking for a stable industry with clear personal and professional progression plans? Do you thrive in a 5* customer service environment? Then we have the perfect opportunity for you!

This is a key role in our Estate Management team. You will work in partnership with the Estate Managers to ensure we consistently deliver a high standard of performance (achieving our KPIs) and achieve customer satisfaction. The role has 2 key parts: performing frontline communication with our customers (eg. resolving day to day queries and sending correspondence) and reactive maintenance management.

What can we offer you?

  • We will support you with your first steps into the Property Management industry  
  • Signing you up to our internal Encore Academy training, with a structured career progression path.
  • We will also develop you through access to external training such as the IRPM and RICS qualifications, fully funded by Encore.
  • Excellent career development
  • This role is Full time, Monday – Friday, so no more long hours or working weekends!


  • Holiday purchase scheme
  • Long Service Holiday Award –3, 5 and 10 days additional holiday after the same number of years
  • Financial qualification support
  • Study leave
  • Eye Tests
  • Cycle to work scheme
  • Company social events

Like what you hear? Then click apply and come and join the Encore family!


The closing date for this job has now passed.