Job reference: 000074

Location: Portsmouth

Salary: £18,500 - £19,500

Employment type: Permanent

Department: Facilities

Hours per week: Not specified

Are you looking for a varied role? Do you have minor maintenance and cleaning experience? Encore Estate Management may have the perfect opportunity for you! We are currently looking for a new day Concierge who will be based onsite at a prestigious estate in Portsmouth.

The role has a mixture of duties so no two days will be the same, you will be in charge of:

  • Assist residents and lessees, either via telephone or in person at the Front Desk regarding maintenance issues, complaints, emergencies and additional support requests.
  • Provide a visible presence of on-site management at times of peak resident movement (i.e. mornings and evenings).
  • Assist with the parcel handling service where offered - managing parcel deliveries on behalf of residents, advising them of deliveries via message cards and handing over goods to the residents.
  • Assist with the Estate / resident key handling services and apartment access permission/disclaimer forms including logging, receiving and handing out keys to authorised persons.
  • Handle problems / complaints from residents effectively and efficiently or referring them to the Estate Manager or Managing Agent as appropriate.
  • Assist with the move-ins and move-outs of residents to ensure that no damage or blockages occur in the communal areas.
  • Ensure that the Estate is safe by routinely patrolling.
  • Undertake minor maintenance duties.

In return for your hard work you will be part of a growing business that invests in every member of staff, you will receive on-the-job training and a competitive salary whilst working onsite at a large prestigious residential site.

The hours of this role are 7 am - 7 pm, 4 on 4 off shift pattern - with overtime available.

If this role sounds like something you're interested in then click apply and we will be in touch.