Our aim is to create a sense of belonging for our colleagues and for our company to truly reflect the communities we serve. We want all our colleagues to feel respected, valued and supported. Our journey is one of continuous improvement and we’re always looking for new ways and ideas to continue to make this a great place to work.

Here’s what some of our colleagues have to say about working at Electricity North West.

Hi, my name is Moheeb and I’m a civil electrician at Electricity North West.

I joined the company as a cut-out engineer four years ago, which involves carrying out maintenance work and upgrading our customers’ service equipment to support the smart meter rollout. In my current role I carry out rewires and maintenance work on the lighting and power circuits at our substations. I’ve always felt fully supported at work by my manager, my team and the company, who encourage me to be proud and practice my religion as a muslim. My team are really supportive. We all champion each other’s differences and work flexibly around our big holidays. They always cover during Eid and Ramadhan and in return I work at Christmas and Easter. It works really well.

Muslims pray five times a day every day, but the most important prayer of the week is ‘jumah,’ or ‘the day of gathering’, on Friday afternoons which can last up to 40 minutes. My team understand the importance of Friday prayers to me. They enable me to schedule my work appointments around jumah to ensure I can complete my work and worship.

This kind of support makes me feel like I belong. It creates a really positive working environment and motivates me to be the best I can be, giving confidence to me and others from minority backgrounds to be ourselves at work.



Hi, my name is Jen and I’m a member of the senior leadership team at Electricity North West.

I joined the company in 2015 as a regulation manager when my eldest son was two years old. It was important to me to be able to progress my career and spend time with my son before he started school. The company were happy to support me in this and we agreed I would work four days a week, even though the role was meant to be full time.

In early 2018 I returned from maternity leave after having my second son. Due to issues with my son’s health, I needed to continue nursing after returning to work. I spoke to HR and a private room was made available for me to express during my lunch break. We now have several quiet rooms available across the business for breastfeeding mothers and anyone else who needs them. Nursing is a personal decision but it’s great to be able to support parents’ decisions when returning to work.

After returning from maternity leave I was still struggling with post-natal depression. The company supported me through this and made me feel comfortable sharing my story. Coming back to work really helped me and gave me something to focus on.

Electricity North West continues to support me to be the best I can. While working part-time, I’ve been able to get involved in many different and interesting projects and progress my career. I’m a better mum because of my work and being a parent has taught me more about leadership and people management than any course or textbook could.



Hi, I’m Ged and I’m an internal communications officer at Electricity North West. I’ve worked for the company for 15 years. I live in Greater Manchester with my husband and our three-year-old son.

One of the great things about working here is the opportunity to move around between different parts of the business. Since joining the company I’ve worked in connections, innovation and IT before joining the internal communications team.

Shortly after we got married, my husband and I decided to adopt. Many will know that becoming a parent is life-changing, and I can’t thank everyone at work enough for their support during this important time in my life.

I worked closely with HR to make sure the adoption policy reflected my rights as a same-sex adopter. They were very open, flexible and easy to talk to. I was happy to be part of the journey to improve the policy for others like me in future. HR have been doing great work to update our family-friendly policies to make them more inclusive. This is a positive step on our journey to become more inclusive.

As a same-sex parent some people assume I don’t have the same responsibilities or outlook as a mother would because of my gender. But I understand that it can take time to venture away from social norms as we behave more inclusively. Although it took ten years before I felt comfortable enough to be my true self at work, I’m proud to say I’ve never experienced any homophobic behaviour - and that’s something we should all take pride in.

There’s still progress to be made on our journey to make everyone feel like they can be their true selves at work and that’s okay - as long as we’re moving in the right direction and we keep learning.



Hello, I’m Sam. I’m the control room manager and a senior engineer for Electricity North West.

I joined the company as part of the graduate engineer programme in 1997. The two-year IET-approved training course was a great opportunity to get to know all aspects of the business. It included internal and external training in engineering, personal development, mentoring from a senior leader and several placements.

Since completing the graduate programme, I’ve taken on a variety of roles including outage planning engineer, programme manager on an award-winning electricity network improvement project, connections liaison manager and transmission infrastructure solutions manager. I’m currently the control room manager but I’m about to take on my next challenge as vulnerability inclusion manager which is something completely different and really exciting.

I have 70% hearing loss, but this has never prevented my progression in the company which has always supported me and provided special equipment when I needed it. My colleagues always go the extra mile to ensure that I can keep up with conversations – whether this is face-to-face or on a Teams meeting.

Throughout my career here I’ve received support from senior leaders. I’ve taken part in a number of internal and external training programmes which have helped me to gain great experience, qualify as a chartered engineer and develop my skills as a leader. I am proud to work for a company that recognises my disability and makes sure I have the tools and resources to thrive at work.