Connections Assistant
Preston or Carlisle

Job reference: 000888

Location: Preston or Carlisle

Closing date: 21/01/2022

Salary: £22,741.68 - £25,212.00

Employment type: Fixed Term Contract

Department: Energy Solutions

Hours per week: 37

Would you like to join us on our journey? where striving for zero carbon isn’t just aspirational but a reality as part of our ‘Leading the North West to Zero Carbon’. ​​​​​​​

At Electricity North West, we thrive on being part of a customer focused team that likes to put their people first. We are committed to building our teams to represent the local communities we serve and promoting the importance of inclusivity at work. Our aim is to always encourage, support and develop our people to ensure everyone reaches their full potential.

We currently have an exciting opportunity for a Connections Assistant to join our Business Connections team, on a 12 month Fixed Term Contract. The role can be based in either our Preston or Carlisle offices. 


This role will provide high quality support to the regional Business Connections Team, ensuring that all Connections Design and Delivery needs are processed and delivered in accordance with Customer requirements, Regulatory and Electricity North West’s standards of service.

The successful candidate will be the point of contact for both internal and external enquiries, providing accurate responses and offering advice to customers on the departments work when required.

As Connections Assistant it will be your responsibility to liaise with customers and external delivery partners monitoring projects ensuring work is delivered as planned and on time and that regular contact is maintained with all parties throughout.

We are looking for a driven and motivated individual that will seek opportunities to improve Customer Service and build relationships with customers.


  • GCSE level qualifications grades A-C or levels 4-9 including Maths, English Language and Science;
  • An NVQ Customer Service level 3 qualification or equivalent (desirable);
  • Proven experience working in a customer service environment;
  • An understanding of, or be prepared to learn, Connections Guaranteed Standards of Performance;
  • Proficient in the use of Office 365;
  • A working knowledge of SAP (desirable);
  • An excellent written and verbal communicator together with excellent interpersonal skills;
  • Proven ability to work as part of a team;
  • Great organisation with the ability to prioritise your own workload;
  • Proven ability to achieve deadlines in order to meet individual and team set targets whilst meeting the demands of different stakeholders;
  • A flexible and adaptable approach

A full role profile is available from


The opportunity to work for a dynamic and innovative organisation. A competitive salary (depending on skills and experience) plus an attractive benefits package including bonus scheme, 25 days annual leave, contributory pension scheme with employer contributions of up to 14%, plus many areas for professional development.

If successful in your application, we will require additional information in order to complete a number of pre-employment checks before the offer can become unconditional. Any unconditional offer of employment with Electricity North West is subject to satisfactory checks.

We would encourage you to submit an early application as we reserve the right to close this vacancy early.


The closing date for this job has now passed.