Part Time Retail Assistant

Job reference: 000032

Location: Guildford

Salary: 9.50 per hour

Employment type: Permanent

Department: Retail

Hours per week: 8

The Vapouriz Group has been established since 2011 and is recognised as one of the leading manufacturers & retailers of premium electronic cigarettes and E Liquid in Europe, producing various flavours of e-liquids across numerous brands, all of which we manufacture in our UK plant using state-of-the-art machinery.

As Retail Assistant at our flagship Guildford store, you will build meaningful and professional relationships with customers by listening to their needs and make suitable recommendations. Your role as a retail assistant is vital to the success of the Vape Store by encouraging repeat business and engaging with the local community.

*This is a part time position and we looking for candidates who can commit to working 8 hours a week (predominantly weekends), and cover sickness and holidays. Please state in your covering letter the number of hours you can commit to*

Main Duties and Responsibilities include:

  • Be the welcoming face of Vapouriz to customers and generate sales by making recommendations on products and upselling
  • Deliver exceptional customer service to all customers, ensuring their needs are met when possible
  • Work with management and colleagues to build a customer-focused, sales driven team
  • Be aware of the sales target and actively contribute to achieving store goals and targets
  • Deliver customer feedback and observations to the management team
  • Communicate daily and weekly sales performance to the management team
  • Uphold store merchandising and high standards of cleanliness, ensure the store is kept neat and tidy and is easy for customers to navigate
  • Support the aims and ethos of Vapouriz, setting a good example in terms of dress, behaviour, punctuality and attendance

The ideal candidate should also demonstrate the following skills and attributes:

  • Committed to delivering excellent customer service
  • Sales driven
  • Presentable and approachable
  • Good problem-solving skills
  • A self-starter, with a positive can-do attitude
  • Well organised
  • Good time management skills
  • A keen vaper or interested in the vaping industry and its appeal to the market

In return, we offer a competitive salary along with the following benefits:

  • Enhanced Pension Scheme
  • Ongoing commitment to professional training and development
  • Your birthday as a paid day off
  • Bupa health care plan
  • Staff discounts on products


•    Building trust by role-modelling ethical behaviour, applying principles and values consistently in decision making
•    Demonstrate honesty when dealing with others and take responsibility for your actions
•    Show courage to speak up and skilfully influence others to gain buy-in
•    Recognise areas for development and proactively seek opportunities to further your personal learning and development
•    Demonstrate curiosity and make the most of opportunities to learn, improve and innovate individually, as a team and within the company
•    Work collaboratively with colleagues to build team spirit and purpose
•    Show a keen interest in the organisation, its goals, performance and external influences
•    Have a commercial mindset and demonstrate cost consciousness
•    Remain committed to your learning and development by setting realistic goals and how your contribution has impacted your colleagues and the wider business
•    Apply agreed procedures and policies and available sources of evidence to make choices
•    Able to make effective and pragmatic decisions or choices based on the specific situation or context
•    Be open and committed to change in the business

Please see attached level 7 on the Flavour Warehouse company framework in relation to competencies associated with this role
Staff in first role/entry level


The closing date for this job has now passed.