Sales Administrator

Job reference: 000034

Location: Darwen

Salary: Competitive

Employment type: Permanent

Department: Sales

Hours per week: 37.5

Established in 2012, The Flavour Warehouse Group is an award winning, market leading manufacturer, wholesale distributor and retailer of high quality e-liquid and e-cigarette products with a global reach currently operating in over 80 countries. Our vision is to be the worlds most trusted e-liquid company. Flavour Warehouse Headquarters are conveniently located a short distance from junction 4 of the M65.

Due to our continued growth, we are looking for a well organised Sales Administrator to work cross functionally between our Sales and Finance departments, serving as the main point of contact for customers who have queries relating to products, orders and deliveries. Previous administrative experience is advantageous but not essential. Ideally, candidates should be educated to at least A level or equivalent, had exposure to a high pressure and fast paced environment, numerically minded and have an excellent eye for detail.

Responsibilities include:

  • Check data accuracy in orders and invoices
  • Contact clients to obtain missing information or answer queries
  • Develop monthly sales reports
  • Provide after-sales support to the Sales and Finance department as required
  • Manage credit notes, returns and sending samples when appropriate
  • Administrative tasks such as inputting sales orders and processing payments
  • Collaborate with internal departments including (but not limited to) Sales, Marketing and Customer Services to feedback customer issues and complaints
  • Maintain effective communication between the Sales/Account Managers and the Finance department and deal with invoice enquiries in a timely manner
  • Accurately capture customer data and input onto the internal system as required

In return we offer the following benefits to staff of Flavour Warehouse:

  • Free high spec on site gym with changing facilities
  • Westfield Health cash back plan and employee assistance programme
  • Life Assurance & 24/7 remote GP service
  • Staff Referral Scheme
  • Free on-site parking