IT Helpdesk Analyst - Level 1
Witham St Hughs

Job reference: 000328

Closing date: 23/04/2020

Employment type: Permanent

Hours per week: 40

An exciting opportunity has arisen to work for one of the UK’s best workplaces as measured by the Great Place to Work Institute. This role would suit an individual who is keen to get a ‘foot in the door’ to start a career within the IT industry or someone looking for a new challenge and an opportunity working for a leading agricultural business and wanting to try something new.

The successful individual will join the IT Helpdesk team at our Witham St Hughes site.  Reporting to the IT Helpdesk Supervisor, this role provides first level support to over a 1000 users, covering a large number of applications and systems, user administration and escalation of issues within the team.  Previously working in a technical troubleshooting environment would be preferred but is not essential as full training will be provided.

Experience & Skills

  • Previous experience in a problem-solving environment with a high interest in technology
  • Strong Customer Service experience
  • Excellent verbal and written communications
  • Computer literate
  • Professional attitude
  • Proven attention to detail and commitment to recording information accurately
  • Proficient, accurate keyboard skills with a good knowledge of Microsoft operating systems and Office applications
  • Have the desire to want to work in IT enviroment 
  • Self-motivated and capable of working on own initiative as well as part of a team.
  • Full UK Driving license (Essential)

Duties will include, but will not be limited to:

  • Provide first level support for all systems and remote access solutions
  • Provide an effective response to customers via the telephone and helpdesk software requests
  • Prioritise, diagnose and resolve issues, escalating where additional support is needed
  • Monitor progress to ensure timely and effective resolution
  • Ensure all details of incidents are logged accurately prior to escalation
  • Communicate with users in a professional and timely manner, ensuring users are kept informed on the progress of their issue
  • Configure desktop environment for new users
  • User administration for all supported sites and systems including new starts, leavers and password requests
  • Ensure that all movement and allocation of equipment is correctly logged within asset register
  • Ensure information protection is adhered to at all times by IT and users
  • Ensure all user work areas comply with Health and Safety including cable management.

Why work for Frontier?

At Frontier, we believe in rewarding our people for a job well done. As an employee you will have access to the following benefits:

  • Competitive salary
  • Contributory Pension Plan of up to 7%
  • Salary Exchange Benefits (Holiday Purchase, Cycle to Work)
  • Employee Discounts Programme
  • Life Assurance of 3x Salary
  • 25 Days Holiday
  • Employee Assistance Programme
  • Free Parking on site
  • Each employee in December receives a £50 - All for one Gift Card
  • Free Eye Test Voucher every two years
  • Learning and Development Opportunities


The closing date for this job has now passed.