Grain Customer Service Administrator - Maternity Cover

Job reference: 000437

Closing date: 26/02/2020

Employment type: Temporary

Hours per week: 20-25 hours

An exciting opportunity has arisen to join the Administration team based at Berwick upon Tweed on a temporary 9 month contract.

The role is part time approx 20-25 hours per week, this could be full days or half days.

The ideal candidate will be proactive, adaptable and demonstrate a proven ability to multi-task and meet deadlines. In addition be able to process fluctuating volumes of work, remaining focused at all times.

Roles and Responsibilities:

  • Delivering a first class service to suppliers and customers.
  • Enter a high volume of weighbridge tickets and analysis data accurately and efficiently.
  • Review and actively chase weight information to ensure payments are made and received within contractual terms.
  • Review claims at the point of process and on-going to ensure all deductions are made prior to payments being made.
  • Resolve both internal and external queries within 72 hours of receipt.
  • General duties as part of the Berwick Administration Team.


  • Possess a confident and professional manner with strong communication skills.
  • Ability to handle telephone calls proficiently communicating at all levels.
  • Enjoy using your own initiative to solve logistical / contractual problems.
  • Be self-motivated, flexible and an effective team player.
  • Demonstrate a competent level of commercial understanding.
  • Have experience of using Word and Excel.

Why work for Frontier?

At Frontier, we believe in rewarding our people for a job well done. As an employee you will have access to the following benefits:

  • Competitive salary
  • Contributory Pension Plan of up to 7%
  • Salary Exchange Benefits (Holiday Purchase, Cycle to Work)
  • Employee Discounts Programme
  • Life Assurance of 3x Salary
  • 25 Days Holiday
  • Employee Assistance Programme
  • Free Parking on site
  • Each employee in December receives a £50 - All for one Gift Card
  • Free Eye Test Voucher every two years
  • Learning and Development Opportunities



The closing date for this job has now passed.