Job details

Business Process Analyst

Job reference: BPA-H-J18

Closing date: 18/01/2018

Salary: Negotiable

Department: IT

Hours per week: Not specified


Exploitation – System Usage/Development

  • Support Function/Department and process representatives to identify and prioritise key Business issues that need IT Solutions

  • Develop an understanding of the key business functions and systems used within the business – subject matter expert in key business areas

  • Provide input into the Applications Portfolio and roadmap for key systems areas based on knowledge and business understanding

  • Lead function in exploiting current systems full potential

  • Facilitate the preparation of IT Capex project and business case expenditure

  • Develop system change requests together with Key Users, based on the agreed change request process

  • Continuously seeks opportunities and proposes process changes to functional teams to ensure efficient usage of the systems

  • Ensure ongoing compliance to agreed standard system solutions

  • Apply standard Process Change/Project Governance processes to all business requests


User Support

  • Assume ownership for all business function requests within remit
  • Manage and own case/issues log with 3rd party vendors
  • Escalate Service Level Agreement issues/non-deliverables to Group IT Business Solutions Manager


Training & Documentation

  • Contribute to solutions training strategic and tactical plans

  • Develop, deploy and maintain training materials for key systems within remit

  • Identify, prepare and deliver training needs within remit

  • Facilitate preparation of business process and end-user documentation, advise of updates in areas of responsibility

  • Proactively ensure all IT documentation for change requests, projects and processes are prepared & validated in a timely manner/in accordance with initiative delivery plan


System deployment

  • Support business readiness throughout deployment journey

  • Lead system acceptance testing during software release

  • Manage system requirements during testing phase

  • Facilitate user acceptance and sign off process with business function/department representative

  • Integration and regression testing during Release Strategy

    • Prepare test data

    • Run test cycles with business users

    • System functionality sign off

  • Instigate and maintain device set-up standards to meet systems requirements, support as required


Demand Management

  • Receive and prioritise business requirement requests within demand planning cycle

  • Adhere to Graham IT project management methodology


This job description is intended to give the post holder an appreciation of the role envisaged for the Business Process Analyst and the range of duties to be undertaken.  It does not attempt to detail every activity.  Specific tasks and objectives will be agreed with the post holder at regular intervals.


The closing date for this job has now passed.


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