IT Infrastructure/Telecomms Support Specialist

Job Reference : IT IS-NI-F18
Closing Date : 15/03/2018
Salary : Negotiable
Department : IT
Hours Per week : Not Specified


Infrastructure Management

  • Support the design, planning, deployment and post-evaluation of infrastructure initiatives
  • Support system assessment and management
  • Leverage existing tools to improve system availability and uptime
  • Provide infrastructure support to application specialists
  • Escalate incidents/problems to suppliers in accordance with agreed service level agreements
  • Support security & corporate standards across all sites
  • Infrastructure scope defined, but not limited to:
    • WAN, LAN, Phone system, Switches, Firewalls, Jabber, VMWare, Server Builds, Servers, Server Builds, Backup/Replication, IP Monitor (alerts), eMail Exchange/Mimecast, Audit compliance, ISO accreditation, Hardware setup, Operating Systems & associated solutions/tools support

  • Support disaster recovery planning & testing

User Support

  • Point of Escalation to support service delivery team
  • User guidance & knowledge share

  • Systems operations management (proactive monitoring & preventative maintenance)

Training & Documentation

  • Support acceptance protocol from 3rd party suppliers

  • Maintain hardware and software related technical specifications

  • Contribute to the definition and deployment of technical policies and procedures in accordance with IT strategy

  • Create and maintain concise standard reference documentation

  • Create and maintain operating, maintenance and training procedures

  • Prepare/Maintain audit/ISO related documentation as appropriate


  • Contribute to capacity planning and performance tuning in relation to IT landscape changes

  • Be committed to change, and understand the implications on processes and people

  • Gain support from technical partners(internal/external) right from the planning through implementation and post evaluation phases

  • Keep abreast of emerging technologies and leverage as appropriate for business optimisation and/or value


This position is now closed. We are no longer accepting applications for this position.