Job details

Support Analyst
Hillsborough, Northern Ireland

Job reference: SA-H-O19

Location: Hillsborough, Northern Ireland

Closing date: 14/11/2019

Salary: Negotiable

Department: Fit Out

Hours per week: Not specified

Job Summary:

The Support Analyst provides IT support and training services to GRAHAM Interior Fit-Out, you will be part of the business improvement team.  Working between End user, Business Improvement, Compliance and IT.

Job Description:

The Support Analyst shall:


Exploitation – System Usage/Development

  • Support stakeholders to identify and prioritise key business issues that need IT Solutions
  • Develop an understanding of the key business functions and systems used within Interior Fit Out.
  • Provide input to GRAHAM Applications Portfolio and roadmap for key systems areas based on knowledge and business understanding
  • Support stakeholders to exploit current systems full potential
  • Support the business & IT to develop system change requests based on the agreed change request process
  • Continuously seek opportunities and propose process changes to ensure efficient system usage
  • Ensure ongoing compliance to agreed standard system solutions

 User Support

  • Provide one-on-one training as required for all business users
  • Support infrastructure & application needs to deliver direct training or organise additional support from IT
  • Establish regular review processes per location & user
  • Escalate unresolved issues to IT

 Training & Documentation

  • Create/update Interior Fit Out end-user training documentation
  • Facilitate preparation of Interior Fit Out business process documentation and implement change control processes
  • Design and deploy Interior Fit Out solution training plans

System Deployment

  • Support business readiness throughout solution deployment journey
  • Facilitate system acceptance testing during software release and upgrade
  • Manage system requirements during testing phase
  • Facilitate user acceptance and sign off process
  • Integration and regression testing during Release Strategy
    • Prepare test data
    • Run test cycles with business users
    • System functionality sign off
  • Instigate and maintain device set-up standards to meet systems requirements, support as required

 Demand Management

  • Receive and prioritise business requirement requests and liaise with IT for delivery and deployment





The closing date for this job has now passed.


About us


Discover what’s possible

Find out more

Application guide

We’re smart thinkers and offer a broad range of opportunities

Find out more

Employee stories

Our people make us unique

Find out more

Receive Job Alerts

Sign up