Support Analyst
Hillsborough, Northern Ireland

Job reference: SA-H-O19

Location: Hillsborough, Northern Ireland

Closing date: 14/11/2019

Salary: Negotiable

Department: Fit Out

Hours per week: Not specified

Job Summary:

The Support Analyst provides IT support and training services to GRAHAM Interior Fit-Out, you will be part of the business improvement team.  Working between End user, Business Improvement, Compliance and IT.

Job Description:

The Support Analyst shall:


Exploitation – System Usage/Development

  • Support stakeholders to identify and prioritise key business issues that need IT Solutions
  • Develop an understanding of the key business functions and systems used within Interior Fit Out.
  • Provide input to GRAHAM Applications Portfolio and roadmap for key systems areas based on knowledge and business understanding
  • Support stakeholders to exploit current systems full potential
  • Support the business & IT to develop system change requests based on the agreed change request process
  • Continuously seek opportunities and propose process changes to ensure efficient system usage
  • Ensure ongoing compliance to agreed standard system solutions

 User Support

  • Provide one-on-one training as required for all business users
  • Support infrastructure & application needs to deliver direct training or organise additional support from IT
  • Establish regular review processes per location & user
  • Escalate unresolved issues to IT

 Training & Documentation

  • Create/update Interior Fit Out end-user training documentation
  • Facilitate preparation of Interior Fit Out business process documentation and implement change control processes
  • Design and deploy Interior Fit Out solution training plans

System Deployment

  • Support business readiness throughout solution deployment journey
  • Facilitate system acceptance testing during software release and upgrade
  • Manage system requirements during testing phase
  • Facilitate user acceptance and sign off process
  • Integration and regression testing during Release Strategy
    • Prepare test data
    • Run test cycles with business users
    • System functionality sign off
  • Instigate and maintain device set-up standards to meet systems requirements, support as required

 Demand Management

  • Receive and prioritise business requirement requests and liaise with IT for delivery and deployment





The closing date for this job has now passed.