Internal Account Manager

HSS: The Hire Service Company - we’ve been a trusted name in tool and equipment hire since 1957, instantly recognisable across the UK and Ireland for our iconic ‘blue and yellow’ vans, kit and branches.

Today, we blend cutting-edge technology with our deep-rooted commitment to service. We’re all about people dealing with people - friendly colleagues in local branches, building great relationships with local customers and local communities. It’s hire, with a human touch.

Explore our benefits:

28 days Annual Leave (including Bank Holidays) plus your Birthday off and additional holiday buy scheme. Training, Apprenticeships and Development opportunities, company lottery, exclusive discounts on equipment rentals, car lease, and retail purchases. You also receive, life assurance twice your annual salary and access to healthcare and wellbeing platforms.

We’re looking for an Internal Account Manager to join our exciting HSS: The Hire Service Company Sales Team, you’ll be based within our Derby Location where you’ll be championing a blend of client relationship management and new business sales. This role offers plenty of opportunity for growth and development, giving you the chance to gain invaluable insights and achieve your full potential.

Similar Working Pattern

Monday to Friday 7:30am until 5pm and alternating Saturdays 8am until 1pm

The Role of an Internal Account Manager

• You will proactively reach out to customers each day with the aim of building strong, long-lasting relationships and driving sales growth.
• You'll re-engage with lapsed customers and nurture accounts with low spend, identifying opportunities to grow revenue by spotting trends, expanding into new areas, or introducing relevant products and services.
• You will collaborate closely with Sales Directors and Branch Directors to ensure a smooth handover of accounts, converting opportunities and making sure transactions are completed efficiently.
• You need to confidently cross-sell and upsell by having a strong understanding of our full product and service offering, introducing customers to new solutions and helping them get the most out of what we provide.
• You will consistently achieve and exceed sales targets and KPIs, including daily call activity (15 quality prospecting calls and 10 quality customer calls), landing new accounts, reactivating lapsed customers, arranging meetings, and increasing revenue.

To succeed you’ll need

• A strong track record in sales role with a clear ability to consistently hit and exceed targets.
• Confident communicator both over the phone and in writing, able to build rapport and engage customers effectively.
• Resilient and proactive with a positive attitude and a drive to succeed.
• Self-starter who’s results focused and able to think on their feet when solving problems.
• Comfortable working independently and just as confident collaborating with others to get the job done.
• Previous experience working in outbound calling or customer focused roles would be an advantage.

ED&I Promise

We believe everyone should have the opportunity to thrive and shape our future. We welcome applications from all backgrounds, even if you don’t meet every requirement. If you’re ready to make a positive impact with us, we want to hear from you. Together, let’s build an inclusive space in the building services industry.

We’re incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.