IT Senior Technology Manager

Job Reference : NWT-MAN-ITX-00721
Closing Date : 01/12/2017
Salary : circa £60k DOE + Excellent Benefits
Department : IT
Hours Per week : Full Time 36.17 hrs per week

We are looking for a Senior Technology Manager, who is seeking to build on their career in a fast paced, collaborative and digital environment. Reporting to the Head of Service, you will work at the heart of our business to deliver services critical to the performance of the organisation. You will be expected to apply forward thinking IT strategies while working in collaboration with our technology partners, who will manage day to day IT Operations.  

If you are looking for an exciting role, representing the N Brown business within a complex IT function, in a fast growing and transformational market, then this could be the platform to allow your IT Leadership skills to shine.

Overview of the role:

The Senior Technology Manager is responsible for the delivery of an optimised, secure and reliable technical infrastructure through our strategic outsource providers.  This role is also responsible for the quality of all aspects of the technical services and products offered by the Computer Services Team to the user community and is accountable for the strategy, technical capability and direction of IT infrastructure, database, Linux/Web Support, mainframe, server/desktop, network and storage provisions, including cloud services.

Key responsibilities will be:

  • To develop and manage a technical operations strategy to ensure business requirements are met in the most cost effective manner while adhering to the standards defined by the business.
  • To technically impact assess all changes proposed by the outsource providers to ensure compliance with N Brown / JD Williams standards.
  • To work with the outsource providers to set-up and monitor effective Operating Level Agreements (OLAs). To contribute to the development, agreement, implementation and continual improvement of a formal infrastructure implementation and support lifecycle and all associated infrastructure standards for the company.
  • To work in partnership with the Strategy and Architecture Team to continually develop and implement a knowledge base of skeleton solutions and models that will help standardise infrastructure solutions across the enterprise.
  • To formally agree the level of infrastructure investment, priorities and review project activity.
  • To monitor the quality of all work undertaken by the outsource providers and schedule resource to achieve the optimal balance between risk, benefit, time and money.
  • To monitor and manage spend levels against approved budgets for activities within the outsource provider and ensure that forecast non-compliance is formally reviewed and where appropriate, escalated.
  • To ensure the outsource provider follow company and departmental policies with regard to financial governance, time recording and project recovery.

What you will need to succeed:

  • Previous experience in a senior technology role
  • Evidence of working in a high pressure, change environment.
  • Strong strategic and people leadership abilities.
  • Evidence of initiating and building effective stakeholder relationships.
  • Extensive experience and understanding of acting as the liaison between the business and a large IT outsource provider.
  • ITIL (IT Infrastructure Library), ISO 20000 Service Management Standard or similar professional qualification is desirable.

In return you will receive a competitive salary and benefits and be part of a team that encourages individual ideas and innovation and which is integral in supporting the business through its exciting, ongoing transformation.


Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group.



This position is now closed. We are no longer accepting applications for this position.