CRM Marketing Coordinator

Job Reference : NRD-MAN-MAR-01240
Closing Date : 27/10/2017
Salary : £22,000- £25,000 plus Excellent Benefits
Department : Marketing
Hours Per week : 36.17


CRM Marketing Coordinator


Here at N Brown Group our people are passionate about customer service and proud to work for a business where the customer is at the heart of everything we do.  Our people are enriched with data and powered by the latest technology to drive our business forward. As we continue to invest in our goal of becoming a leading digital retailer, there’s never been a better time to join us!

We have an exciting opportunity for a CRM Marketing Coordinator to work closely with the CRM Manager to deliver a profitable CRM strategy for our Digital First brands. As our CRM Coordinator you will lead in developing effective and insight led customer centric segmentation, contribute to campaign planning, undertake robust testing and results analysis to help build brand loyalty all with an end goal of maximising customer value and drive incremental sales.


Other key responsibilities:


Implementing and managing exciting multi-channel CRM campaigns to support brand objectives, including creative execution, customer selection, test activity and analysis of results

Collaborate with other teams within the Marketing department, PR, Buying and Merchandising etc, to deliver campaigns within set time frames

To work within the investment plan for retention activity ensuring budgets are kept to plan

Implementing and resulting on the discount strategy and plan for Jacamo and SimplyBe

Support on any other campaigns or projects as directed by the CRM Manager


What you’ll need to succeed:


Previous/current Marketing experience within a customer/consumer centric role (e.g. Retail)

A strong commercial understanding

A degree within a relevant field (Marketing etc)

Proven experience of working with, interpreting and analysing data

Proficient and regular user of Excel

A creative flair for campaign planning and execution as well as collaborating with others

Open-minded, flexible and positive attitude with a willingness to learn, embrace new technologies and drive business change

Strong problem solving skills are essential, along with an ability to manage a varied workload, to tight deadlines



In return, you’ll receive great training, varied and interesting development opportunities and a competitive salary and benefits package.


N Brown group have been trading in the heart of Manchester for over 150 years. Our vision is to become the universally loved experts in fashion that fits by helping our customers’ look and feel amazing through our trusted family of brands.


Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with JD Williams