Trainee Administrator - Direct Dispatch

Job Reference : NRD-MAN-MER-01472
Closing Date : 11/08/2017
Salary : Competitive + Excellent Benefits
Department : Merchandising
Hours Per week : 37.1

JD Williams / N Brown group have been trading in the heart of Manchester for over 150 years. Our vision is to become the universally loved experts in fashion that fits by helping our customers’ look and feel amazing through our trusted family of brands

 

 

Trainee Administrator – Direct Despatch

 

Reporting to the Office Manager your key responsibility will be to manage accepted Direct Despatch orders through to the point of supplier despatch. You’ll make sure key SLA’s are maintained and that the process is consistent with customer expectations. You’ll also ensure that the customer delivery promise is met and maintained in line with business requirement.

 

 

What you’ll be responsible for:

 

-Monitoring and managing Direct Despatch orders to the point of despatch ensuring SLA`s and customer expectations are met

-Working closely with Suppliers, Merchandise and Customer Service colleagues to ensure customers are kept informed at all times with timely and accurate delivery information

-Working closely with Merchandise teams and external third party suppliers to ensure stock and components are in the right place at the right time

-Assigning and answering customer escalations as speedily as possible

-Attending internal and external meetings with Buying and Merchandising

-Effectively and efficiently resolving any order transmission issues

 

What you’ll need to succeed:

 

We’re looking for an enthusiastic, motivated individual, qualified to GCSE level or equivalent with a good standard of English & Maths

You’ll need to be a quick learner with excellent numerical skills, great organisation and analytical skills, along with a flexible approach. You should be passionate about learning with a desire to exceed expectations in terms of service delivery. This role requires regular liaison with both colleagues and external suppliers so it’s essential that you are a confident communicator who isn’t afraid to ask questions.

 

You will be a natural team player; able to work well with others in a fast paced and responsive environment. You must also be PC literate and comfortable using MS Office, particularly MS Excel.

 

 

In return, you’ll receive great training, varied and interesting development opportunities and a competitive salary and benefits package

 

 

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check.

 

Having a criminal record will not necessarily prevent an individual from obtaining a position with JD Williams

 

 

This position is now closed. We are no longer accepting applications for this position.