Fraud Advisor Part Time

Job Reference : NRD-MAN-FSX-01491
Closing Date : 13/10/2017
Salary : 11537.46
Department : Financial Services
Hours Per week : Not Specified

Our Fraud Advisors require excellent investigative skills, with an aptitude for problem solving. The key objective of this role is to review orders from customer accounts that have been referred for more information, whilst striving to achieve our next day delivery deadlines, providing excellent customer service to our customers and protection from potential fraud attacks.

Working to tight timescales you will be required to:

  • Analyse, understand and review information on customer accounts, looking for unusual activities on customers’ accounts and challenging any areas of concern
  • Engage with customers on both Inbound and Outbound telephone calls, evaluating their circumstances by using effective questioning techniques
  • Liaise with internal and external departments across the business as appropriate
  • Clearly and confidently decide on the next course of action and communicate and feedback decisions when required
  • Deal with every customer in an appropriate, courteous and professional manner, ensuring that their interests are at the heart of everything we do

To succeed in this role you will need to:

Have an ability to look at and pay attention to detail, evidence of being an effective communicator, possess excellent problem solving skills and be able to demonstrate the ability to make decisions within tight deadlines. You will also need to demonstrate flexibility to pick up tasks within the team, dependent upon where the priority at any given time lies.  Working as part of a team within the Credit and Fraud Department and the wider business is also a key requirement.

Shifts: Weekday evenings (5pm-10pm) and either 9am-5pm on Saturday or Sunday.

Total hours: 22.33 per week

In addition, to working within a supportive team culture with a competitive salary you’ll also enjoy:

  • 24 days holiday (plus Bank Holidays) or equivalent to contracted hours
  • Generous Staff Discount – on all our ranges including fashion, furniture, electrical appliances, toys and much more
  • On-site parking during evenings and weekends
  • Annual profit share scheme
  • Contributory pension scheme

If this sounds like the role for you, apply today with your current CV

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group.

 

This position is now closed. We are no longer accepting applications for this position.