Digital Analyst (Customer Insight)

Job Reference : NRD-MAN-MAR-01601
Closing Date : 17/11/2017
Salary : Up to £30,000 plus excellent benefits
Department : Marketing
Hours Per week : 36.17


Here at N Brown Group our people are passionate about customer service and proud to work for a business where the customer is at the heart of everything we do. Our people are enriched with data and powered by the latest technology to drive our business forward. As we continue to invest in our goal of becoming a leading digital retailer, there’s never been a better time to join us!

Our digital analysts provide the data and insight that drives optimisation, digital marketing and web deavelopment decisions. You will have the have the opportunity and have experience in supporting projects end to end, be proactive in problem solving, make and recommendations.

Key responsibilities:

  • Make recommendations for improved online / digital performance for users
  • Be proactive in briefing out requests for information/analyses and ensure high calibre outputs are delivered on time
  • Partner and be a subject matter expert across department.
  • Make commercially sound recommendations based on analytical findings
  • Manage web analytic projects from initial analysis to implementation (covering Site Operations reporting, Multi Variant testing, Email and Customer Journey)
  • Research and implement recommendations to improve web data hygiene
  • Manage a junior member of the team
  • Deliver reports and dashboards as and when required
  • Assist in the training and development of technical skills of others within the Insight Team

What you will need to succeed as a Customer Insight Digital Analyst:

  • 4 years + experience within a similar role
  • Proven success in ecommerce and analysing digital channels.
  • Proven success in engaging, influencing and managing stakeholders well
  • Excellent business partnering skills
  • Experience of managing projects from start to finish
  • Strong communication and presentation skills
  • Practical application of a web analytics tool (for example Adobe analytics, Celebrus or Google Analytics)
  • Open-minded, flexible and positive attitude with a willingness to embrace challenges and to learn
  • Strong problem solving skills are essential, along with an ability to manage a varied workload and working to tight deadlines
  • Degree / MSc qualified within a relevant discipline (Mathematics, Science, Engineering, IT or Marketing etc) is advantageous but not essential
  • Experience of SQL or Python, R or other analytical programming languages is also desirable.
  • Experience of (next generation) BI tools such as Qlikview, Tableau or Power BI is also desirable

In return, you’ll receive great training, varied and interesting development opportunities and a competitive salary and benefits package.

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check.Having a criminal record will not necessarily prevent an individual from obtaining a position with JD William.