Job details

CRM Manager

Job reference: NRD-MAN-MAR-01938

Closing date: 30/04/2018

Salary: Up to £34,000 plus excellent benefits

Department: Marketing

Hours per week: 36.17

N Brown Group is a powerhouse in transformation moving from traditional catalogue to an online digital retailer. Our strength is in our differentiation, our vast customer reach and understanding. We have a depth of understanding for each of our consumer segments and we possess the drive to develop and design product and financial services offers, which resonate throughout the market.

Our people are passionate about customer service, enriched with data and powered by the latest technology to drive our business forward. As we continue to invest in our goal of becoming a leading digital retailer there’s never been a better time to join us!

We are looking for an experienced, commercial minded marketing professional with a track record in the management & delivery of CRM. As a ECRM Manager you will be digitally focused and truly passionate about delivering excellent customer experience through CRM.

What will you be doing as our ECRM Manager?

  • To manage & deliver the successful implementation of cross-channel, cross device CRM programmes, using data & available technologies to personalise the experience across all stages of the customer lifecycle
  • To manage & implement the segmentation of the brand database to drive customer programmes and improve long term quality & profitability of the customer file
  • To enable a culture of testing & optimisation, to deliver measurable results in terms of customer retention & engagement.
  • To drive forward the brand objectives, with a focus on personalisation, engagement, loyalty & retention.
  • Deliver best practice across all our CRM activity, working collaboratively with other cross functional teams.
  • Ongoing training, development and management of the team to deliver their objectives


What skills and experience are we looking for?

  • Performance driven with outstanding analytical skills
  • Strong experience in working with marketing automation tools.
  • Experience working with Responsys or other similar ESP
  • Working knowledge of HTML & SQL
  • Ability to work under pressure & prioritise effectively
  • Knowledge & experience of database management, customer segmentation & data cleansing
  • Excellent project management skills
  • Flexible and comfortable working in a change oriented, fast paced environment
  • Strong and credible leader; able to motivate, coach and develop a team.
  • Confident communicator with the ability to liaise with and influence colleagues at all levels of the business.
  • Proactive approach, always looking for the next opportunity.


Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group. 



The closing date for this job has now passed.