Job details

UX Researcher

Job reference: 002240

Closing date: 27/02/2019

Salary: Competitive + Excellent benefits

Department: Marketing

Hours per week: 36.17 hours per week

Our Ecommerce Customer Experience team provide the crucial link between our Marketing and IT functions and implement projects resulting in tangible improvements across web development and production support through strategic development of the E-Business systems.

You will join the customer experience team to provide the answers to some of the most challenging questions, throughout the product design process. Your role will be to uncover what our customers need from our products by undertaking primary research, exploring consumer behaviour and motivation and working closely with the UX/UI design team and teams across the business.

As UX Researcher, you will be conducting usability research and testing, creating personas and presenting your findings to the team and stakeholders.

What will you be doing as UX Researcher;

  • Responsibility for the planning and delivery of customer research at every stage of the product’s lifecycle
  • Manage the CX Measurement tool - managing receipt and evaluation of customer feedback
  • Ensure that the customer’s needs are properly understood and seriously considered throughout the product development process
  • Facilitate workshops – bringing the team together to focus on the customer problem/opportunities
  • Document and present actionable product research findings and recommendations with stakeholders throughout the business
  • Collaborate with designers, developers, product owners and marketing teams to further enhance the user journey.
  • Design quantitative and qualitative research approaches
  • Partake and employ end-user research and testing
  • Maintain working relationship and contractual arrangements with usability research agencies and participant’s suppliers
  • Define our UX research strategy and toolkit and how it all fits in with the continuously evolving product development lifecycle

What you will need to succeed;

  • Minimum 3 years’ experience in UX research, statistical analysis, qualitative / quantitate analysis
  • Ability to identify key recommendations inspired by customer needs and behaviors.
  • Proven experience of successfully integrating customer research into a product design practice.
  • Understanding of user-centered design principles.
  • Strong understanding of the strengths and limitations of different research methods.
  • Excellent communication skills – ability to communicate highly detailed research concepts in a simple and straightforward manner.
  • Excellent written skills – experience of creating reports/questionnaires/interview questions
  • Experience of conducting customer interviews
  • Effective problem-solving ability.
  • A true collaborator and good teammate with a positive and supportive approach

In return;

  • Salary up to 40K DOE with excellent benefits
  • Comprehensive induction programme and excellent development opportunities
  • Lovely northern quarter offices in the heart of Manchester
  • Various perks as part of working for N Brown