Customer Insight Analyst

Job Reference : 002332
Closing Date : 23/11/2018
Salary : Up to 30000 + Excellent Benefits
Department : Marketing
Hours Per week : 36.17

Whilst the world, in particular technology, has changed beyond all recognition since N Brown started trading over 150 years ago, what has kept us relevant and positioned us as #2 on Prolific North’s Top 100 e-Commerce companies, is our ability to reinvent and transform ourselves, adapting and predicting our customers preferences and evolving the vibrant and dynamic people first culture we have today. Our vision is simple – to become the globally loved experts in fashion that fits, helping customers look and feel amazing! – Something that is synonymous with our brands, JD Williams, Jacamo and Simply Be.

With retail continuing to be one of the most disrupted industries through the rise of mobile devices, IoT and changing shopping habits, where better to expand your career and test your innovation than as part of a company that has a proven heritage of transformation spanning across three different centuries!

If you would like to join this journey, we are looking for a passionate & experienced customer insight analyst to join us. You will partner with and help grow our brand Simply Be by forming a business partner relationship to ensure we meet the brands strategy and vision through data and analytics.

In this role you will collaborate with key stakeholders to deliver insights that will lead to our goal of being the globally loved experts in fashion that fits. You will be working across our websites and marketing campaigns as well as the wider business. You will use a variety of tools and techniques to work with large datasets to provide commercially sound recommendations.

Additional key responsibilities:

  • Support and partner with the brand’s decision makers to ensure timely, comprehensive and insightful information that delivers business impact
  • Support product & forecasting processes with analytics’ 
  • Work on projects from initial analysis to implementation
  • Translate broad requests into specific technical requirements
  • Deliver reports as and when required

What you will need to succeed as Commercial Analyst:

  • Proven track of experience in data & analytics
  • Strong communicator and team player, able to work closely with colleagues and stakeholders to deliver insight
  • The ability to engage, influence and manage stakeholders well
  • An ability to translate technical analysis and relate it to your audience
  • Be a good problem solver and solutions-orientated
  • Open-minded, flexible and positive attitude with a willingness to embrace challenges and to learn
  • An ability to manage a varied workload and working to tight deadlines
  • Degree / MSc qualified within a relevant discipline (Mathematics, Science, IT etc)
  • Experience of SQL
  • Experience of Google Analytics (or similar e.g. Adobe analytics)

In return for your hard-work and commitment;

  • Fantastic training and development opportunities
  • Competitive salary up to 30K DOE with excellent benefits package
  • Fun, innovative working environment full of talented people at the heart of Manchester City Centre.