Job details

Complaints Administrator

Job reference: 002338

Closing date: 14/09/2018

Salary: 14726

Department: Financial Services

Hours per week: 36.17

Immediate Start - Fixed Term Contract (2 to 6 months)

We are looking for a confident and organised Administrator, with excellent attention to detail. This is an entry level role and would suit someone with good basic administration skills who enjoys working in a process driven environment and understands the importance of meeting deadlines. Based within the Complaints Management Team the Administrator supports the Advisors who deal with complaints, as such the work undertaken by this team is regulated and accuracy is essential. This initally 2 months fixed term contract with a possible extention up to 6 months.

What you’ll do:

  • Cross referencing data from internal and external sources
  • Processing refunds to customers accounts
  • Real time updating of the various departmental databases and case trackers
  • Escalating any potential delays to Manager
  • Modifying letter templates to respond to basic queries

Skills you’ll have:

  • Excellent Organisational skills
  • Teamwork
  • Ability to deliver to deadlines
  • Customer Focus
  • Good standard or written and verbal communication
  • Attention to Detail
  • Self-motivated
  • Good PC Skills including Excel


The closing date for this job has now passed.