Job reference: 002438
Closing date: 24/01/2019
Salary: Up to £28000
Department: Contact Centre
Hours per week: 36.17
An opportunity has arisen for a highly organised and analytical Resource Planning Analyst to join our Contact Centre here at N Brown, to produce accurate resource plans to support our customers across all our brands, namely Simply Be, Jacamo and JD Williams.
As a Resource Planning Analyst, you will work closely you will work closely your internal stakeholders and our Outsource Partners tracking how many advisors we have, deliver the right staffing levels for the business, recommend where to place recruitment and what shifts we need to be available for when our customers’ need us; this role will look to optimise resource and enhance the service experience of our customers through the provision of realistic and cost effective staffing plans.
Responsibilities as a Resource Planning Analyst:
Skills and experience:
Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown.