Job reference: 002470
Closing date: 24/02/2019
Salary: £17,529.42 + Shift Allowance and Excellent Benefits
Department: Contact Centre
Hours per week: 36.17
We are looking for Second Line Support Advisors to join our Customer Services team! As a Second Line Support Advisor the role will cover Direct Dispatch, Help Desk and Claims. You will be a direct link between our Customer Service Advisors and other internal departments such as Marketing, Merchandise and Logistics Operations. You will also build strong links with our network of external suppliers.
The role requires an individual who can provide an exceptional level of service with clear communication skills, and who enjoys seeing a customer’s problem through to a resolution.
The role will involve:
Ideally, you’ll have previous experience of working over the phone but if you have some customer facing experience gained through retail or another customer service environment, can communicate clearly both verbally and in writing confidently, enjoy working to targets and have great attention to detail then we want to hear from you!
We currently have four vacancies with different shift options. Available shifts are;
Shift 1: 12:00 pm – 8:00 pm Mon – Fri
Shift 2: 10:00 am – 6:00 pm Sat, Mon, Wed, Thurs & Fri
Shift 3: 10.00 am – 6.00 pm Sat, Mon, Tues, Thurs & Fri
You will receive extra £2.82 p/h shift allowance for Saturday and from 7:00 pm during the week days