Product & Customer Experience Innovator - Consumer Electricals

Job Reference : 002512
Closing Date : 29/11/2018
Salary : Competitive + Excellent benefits
Department : Design, Technical and QA
Hours Per week : 36.17

JD Williams / N Brown group have been trading in the heart of Manchester for over 150 years. Our vision is to become the universally loved exerts in fashion that fits by helping our customers’ look and feel amazing through our trusted family of brands.

 

Do you live and breathe technology?

Do you understand and engage with social media trends?

Do you have a passion and aptitude to innovate products and Services?

Do you always putting the customer experience at the forefront of everything you do?

 

What you’ll do:

You’ll innovate and develop products and technical services to exceed our customer expectations – Fit for purpose, Quality, Value on time and to the standard required.

 

  • In partnership with the Digital Fit Innovation team, effectively use data in the development of products to ensure products are fit for purpose for relevant Customer brands across all of the Product range.
  • Engineering Product, construction and function to develop unique and exceptional products for customer brand requirements, focusing on customer experience (CX)
  • Working closely with buying and where applicable Suppliers to evaluate and develop the product range to deliver exceptional quality for the customer, ensuring it is on time and from the right supplier for the product type.
  • Effectively engineer products, where applicable, to support net margin improvements for your dept.
  • Communication – engage with the wider business team both internal and external to drive innovation forward and effectively promote product & Service benefits to the customer.
  • Specify, review and act upon required Product Test, Chemical, environmental Compliance and product safety requirements.
  • Growth in Profitability – reduce returns rates due to improved Quality, Value and Customer perception with less quality issues at source, reduced sampling, reduced defects and reduced non-compliance.

 

What you’ll get in return:

 

  • Play a key part within our No1 home department
  • The role will focuses on Consumer electronics within product and services. Driving product & CX.
  • Support new range building with the buying & merch team- focus on new tech ideas utilising your extensive technical & product knowledge.
  • Travel opportunities to supplier/factories to implement new ideas, improve product quality and process (Far East & Europe)
  • Opportunity to work with buying, merch, web and IT innovation teams on key trends & digital innovations – to develop new products and support services
  • Mentoring of Trainee/student placements
  • Link into University’s to drive Service & product innovation
  • Opportunity to work for a fast paced, forward thinking company that is employee focused with lots of personal benefits