Job details

Graduate Digital Systems Analyst

Job reference: 002630

Closing date: 31/01/2019

Salary: Up to £25,000 plus benefits

Department: IT

Hours per week: 36.17

N Brown is a leading FTSE 250 ecommerce retailer best known by our 3 power brands; Simply Be, Jacamo and of course JD Williams. Our vision is to become a leading UK digital retailer and to continue to expand our active customer base of over 4 million.

About the role:

This is a fantastic graduate opportunity for someone who has a passion for investigating and solving technical problems. 

In this role you will be working collaboratively to resolve production issues and undertake analysis for new functionality on a number of new technology production systems, centered around N Brown’s web, mobile and call center platform.

As our Graduate Analyst, you will ensure compliance with all project lifecycle, architecture, service level, and testing standards defined within the BIT function.


Additional responsibilities:

  • Liaising with the business to ascertain the priority of any incidents which have arisen and reacting proactively to these within a timely manner
  • Identifying high, medium and low priority incidents, initial triage and subsequent allocation of production support issues to developers
  • Reporting on incident statistics, resolution and outstanding incidents.
  • Work using Agile methodologies and JIRA software for task workflow.
  • Assist with functional web testing of solutions to incidents.
  • Proactively suggesting and highlighting any production support improvements
  • Effective clear communication of the current status of a production issue to the original business user or PSS Manager
  • Escalation, when appropriate, to the PSS Manager of a production issue.
  • Being a proactive member of the team and carrying our any other duties required by the PSS Manager were appropriate


What you will need to succeed:

  • Recent graduate or industry experience working within a digital environment, preferably within an ecommerce environment.
  • Proven problem-solving skills and ability to work well under pressure
  • A curious, tenacious and interactive approach to work
  • Driven to ensure issues are resolved to the benefit of our business and our customers
  • Good initiative and ability to work well in a fast-paced digital environment  
  • Ability to build and maintain strong working relationships
  • Strong relationship building skills
  • Strong communication skills and ability to network
  • Ability to cope with and embrace change and ambiguity is essential.


As our Graduate Digital System Analyst, you will receive on the job training, have exposure to new platform technologies and recieve industry focused mentoring which will help you develop the skills required grow a career within systems analytics.


Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown. 


The closing date for this job has now passed.