Job details

Collections Adviser (Financial Services)

Job reference: 002716

Closing date: 31/05/2019

Salary: Up to £18,671 per annum depending on experience plus excellent benefits (Bonus up to £3,000 per year)

Department: Financial Services

Hours per week: 36.17

Did you know that N Brown not only sells great products, but we also offer credit to our customers?


We are looking for experienced and compassionate Collections Adviser’s to join our Financial Services team here at N Brown. As a Collections Adviser, you will engage with our customers via the telephone and/or written communication and help support those customers who have fallen behind with their account payments. Demonstrating your great customer service experience, and skills, you will engage with our customers to effectively understand the extent of their financial situation and then agree the most appropriate solution from a range of options available.


If you have the following skills, experience and passion then we want to hear from you:


  • Previous experience of working within a contact centre environment is essential
  • Experience of working within a Customer Recover/ Financial Services setting
  • Experience of communicating (verbally, written etc) confidently to both internal and external customers
  • Strong ability to multitask
  • Strong empathetic attitude
  • Problem solving skills
  • Great attention to detail


This role will work across a five-week rota with the following shift pattern:

2 x weeks 8:30am – 4:30pm

1 x week 9:30am – 5:30pm

2 weeks 10:30am – 6:30pm


Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group.