Job reference: 002716
Closing date: 04/04/2019
Salary: Up to £18,671 per annum depending on experience plus excellent benefits (Bonus up to £3,000 per year)
Department: Financial Services
Hours per week: 36.17
Did you know that N Brown not only sells great products, but we are also an FCA regulated business as we are able to offer credit to our customers. That's just one of the reasons why we place our customer at the heart of everything we do, especially at times which may be difficult for the customer.
We are looking for experienced and compassionate Customer Service Adviser’s to join our Financial Services team here at N Brown. As our Customer Service Adviser, you will engage with our customers via the telephone and/or written communication and help support those customers who have fallen behind with their account payments. Demonstrating your great customer service experience, and skills, you will engage with our customers to effectively understand the cause and extent of their financial situation and then agree the most appropriate solution from a range of options available.
Your primary focus will be to embody a professional, compliant and courteous approach on every call and within every written communication to all of our customers.
What you will be responsible for:
If you have the following skills, experience and passion then we want to hear from you:
This role will work across a five-week rota with the following shift pattern:
2 x weeks 8:30am – 4:30pm
1 x week 9:30am – 5:30pm
2 weeks 10:30am – 6:30pm
INTERVIEWS WILL TAKE PLACE THURSDAY 28TH MARCH FROM 9:00AM
Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group.