Job reference: 002745
Closing date: 30/04/2019
Department: Financial Services
Hours per week: 36.17 hours per week
We are looking for a Customer Recovery Team Manager to join our Financial Services team. As a Team Manager, your role will be to manage and develop a team of Customer Recovery handlers, ensuring key performance indicators are met, provide support for high level complaints and ensuring customer experience improvements are fed back to the business through the appropriate forums.
Your role as Customer Recovery Team Manager here at N Brown:
Ideally, you’ll have previous experience of managing people within a Financial Services environment and managing customer recovery cases, but if you have some experience within a similar role in retail or another customer service environment, can communicate clearly both verbally and in writing confidently, can motivate a team of people and have great attention to detail, then we want to hear from you.
Our people are obsessed with customer service, enriched with data and powered by the latest technology to drive our business forward. As we continue to invest in our goal of becoming a leading digital retailer there’s never been a better time to join us!
Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check.
Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group / JD Williams