Job reference: 002745
Closing date: 12/07/2019
Department: Financial Services
Hours per week: 36.17 hours per week
We are looking for an experienced Customer Recovery Team Manager to join our Financial Services team here at N Brown. As our Customer Recovery Team Manager, you role will be to lead, motivate and develop a passionate and dedicated team of Customer Recovery Advisers.
You will be driven by achieving high standards, understand what excellent customer service looks like and have the customer at the heart of everything you do. As a Customer Recovery Team Manager you will drive continuous improvement and emulate the N Brown values to ensure that the fast paced environment of the contact centre is effective and to a high standard.
What else you will be responsible for:
What we’re looking for:
We are looking for a subject matter expert with previous experience of managing people within a Financial Services/collections environment- if you have experience within an FCA related business that would be ideal although not essential.
Outstanding leadership skills with the ability to communicate clearly and confidently and has the motivation to drive a high performing team. If this sounds like you then we want to hear from you.
Our people are obsessed with customer service, enriched with data and powered by the latest technology to drive our business forward. As we continue to invest in our goal of becoming a leading digital retailer there’s never been a better time to join us!
Hours to be discussed at interview covering between 8.30am till 6.30pm Monday to Friday
Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown.
The closing date for this job has now passed.