Job details

Customer Insight Executive
Manchester

Job reference: 002826

Closing date: 23/06/2019

Salary: up to £30,000 per annum plus excellent benefits

Department: Marketing

Hours per week: 36.17 hours per week

N Brown Group is the home of JD Williams, Simply Be and Jacamo and we have a clear ambition to become a leading digital first retailer.  We are looking for an inquisitive Customer Insight professional who is passionate about delivering customer insight to influence business decision making, act as a customer champion and improve the customer experience. 

 

Reporting to the Customer Insight Manager, an an analyst you will form a key part of the Customer Insight Team, working closely with Product, Marketing and Brand teams to increase satisfaction and value to our customers. The successful individual will be a forward thinking analytically minded researcher, experienced in delivering actionable insight.

 

You should be a natural team player with good written and verbal communication skills and the ability to manage and prioritise a varied workload. You should display exceptional attention to detail as well as a positive, flexible and proactive approach.

 

 What you’ll be responsible for:

 

  • Support for Customer Sentiment measurement delivered through the Voice of the Customer programme and Brand Health tracker
  • Development of appropriate measurements and gathering of associated customer feedback through tracking surveys
  • Interrogating customer feedback data to identify trends and interpret information, preparing and presenting the outcomes and findings
  • Supporting the Customer Insight Manager by delivering recommendations on how to improve customer NPS from the VoC Customer Experience tracker and identifying opportunities to drive consideration amongst target consumer
  • Day to day liaison with stakeholders and agencies to ensure smooth running of the programmes
  • Supporting any enhancements to the programmes
  • Working directly with stakeholders and research partners to answer ad hoc business questions and drive customer and brand experience improvements
  • Reporting on business KPIs in a timely manner
  • The role will also support the Customer Insight Manager with the development and execution of a Creative Testing Programme and a Customer Immersion programme.

 

 Required technical skills

 

  • At least 3 years’ experience in market research / customer insight position. A BSc or MSc in Market Research or a relevant discipline such as Marketing, Psychology or Business
  • Experience managing qualitative and quantitative end-to-end research projects and continuous tracking, experience in analytical tracking of brand health metrics and customer experience feedback would be beneficial.
  • Skilled in statistical analysis and in communicating insight succinctly and clearly

 

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