Job details

Communications Co-ordinator (Financial Services)
Manchester

Job reference: 002839

Closing date: 21/06/2019

Salary: Circa £21,000 plus bonus and benefits

Department: Financial Services

Hours per week: Not specified

Working within the Financial Services department within N Brown, the Communications Co-Ordinator will play a pivotal role in being the key contact, and representative, for all internal and external comms regarding N Brown Financial Services. As our Communications Co-Ordinator you will also act as the key liaison point for Financial Services communications ensuring alignment on tone of voice, content and approach to internal and external customers. 

 

Additional role duties also include: 

 

  • Write, edit, and distribute content, including Non-Marketing Customer and Incident Management correspondence and Financial Services intranet 

  • Collaborate with Financial Services management to develop and implement effective communications strategies with guidance from the Director of Financial Service Operations  

  • Ensure that all Financial Services customer communications meet with the relevant regulatory requirements and maintain a consistent design and tone of voice 

  • Resolve any identified issues with Financial Services communications content in a timely and professional manner 

  • Working with the Operational Strategy Department, assess and report on the effectiveness of communication strategies  

  • Establish and maintain effective relationships within the Financial Services division and with other divisions across the N Brown group to support the delivery of Financial Services strategic projects and initiatives 

 

What we're looking for:

  • An accomplished communications professional with a proven track record in coordinating and supporting engagement and communications projects. If you have gained this within a Consumer Credit or Regulatory environment, then this is ideal but not essential. 

  • Outstanding excellent verbal and written communication skills and be first class in creating and implementing effective comms plans.  

  • Exceptional people skills. You’ll be able to see projects through from conception to execution, and welcome feedback.  

  • Excellent project management skills and the ability to develop relations across the business, as well as with partner organisations and other external bodies.  

  •  You should be digitally literate and proficient in Microsoft Office applications.  

  • Our environment is fast paced and rapidly changing so you’ll need to be able to prioritise a varied workload and thrive when working to a deadline.  

  • You’ll need to be an exceptional team player and display role model behaviours at all times 

 

N Brown has been trading in the heart of Manchester for over 150 years. Our vision is to become the universally loved experts in fashion that fits by helping our customers’ look and feel amazing through our trusted family of brands. As we continue to invest in our goal of becoming a leading digital retailer there’s never been a better time to join us! 

 

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown.

 

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