Job reference: 002861
Closing date: 20/09/2019
Salary: Up to £19,000 plus benefits
Department: Financial Services
Hours per week: 36.17
N Brown are currently recruiting for a number of Fraud Advisors to join our Financial Services department. As our Fraud Advisor your primary aim will be to work closely to prevent potential fraud attacks by reviewing orders and select customer accounts for any anomalies or fraudulent activity.
This is the perfect role if you have excellent investigative skills, with an aptitude for problem solving all while still delivering a great customer experience.
As our Fraud Advisor you will also be required to:
Analyse, understand and review information on customer accounts, looking for unusual activities and challenging any areas of concern
Engage with customers and potential victims of fraud and managing these incidences
Support in implementing next course of action and communicate and feedback decisions when required
Deal with every customer in an appropriate, courteous and professional manner, ensuring that their interests are at the heart of everything we do
Skills needed to succeed in this role:
Strong attention to detail
Excellent customer service skills
Familiar with Microsoft Office
Evidence of being an effective and strong communicator
Strong problem-solving skills
Ability to make decisions within tight deadlines
Flexibility to pick up tasks within the team, dependent upon where the priority at any given time lies
In addition, to working within a supportive team culture with a competitive salary you’ll also enjoy:
24 days holiday (plus Bank Holidays)
Generous Staff Discount on all our ranges including fashion, furniture, electrical appliances, toys and much more
Annual profit share scheme
Contributory pension scheme
Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown.
The closing date for this job has now passed.