Job reference: 002869
Closing date: 20/09/2019
Salary: £35,000-£45,000 (DOE) plus bonus and benefits
Department: Financial Services
Hours per week: 36.17 hours per week
Working within the successful Financial Services of N Brown as our Outsource Manager, you will be responsible for ensuring all external activity is conducted and managed within industry regulations and alongside contractual guidelines outlined by N Brown. The role of Outsource Manager offers a unique opportunity to work with both internal departments and a wide range of external companies within the Debt Purchase, Debt Management and Insolvency industry.
As an Outsource Manager for N Brown you will play a pivotal role in being responsible for key functions involved within Debt Purchase, in ensuring External Parties work to agreed regulatory and contractual agreements as well as overseeing and confirming that customers sold are treated fairly.
Through support of the External Debt Manager, you will be responsible for developing new processes and driving existing processes across the External Debt arena within FCA and Compliance guidelines.
Additional Duties and Responsibilities as our Outsource Manager:
Working closely with the External Debt Manager to define which companies to visit within key time frames as well as define and review criteria and metrics for reporting
Work closely with External Debt Purchasers with the aim of maximising recovery.
Develop and maintain strong relationships within the Debt Management and Insolvency industry.
Site visits and reviews (where applicable) ensuring N Brown are represented where appropriate and are at the forefront of industry requirements.
Work with External Debt Team Manager and External Debt Manager to evaluate current working practices, ensuring they are fit for purpose.
Undertake reviews across Debt Purchase industry with emphasis on customer journey and the adherence of industry regulations
Responsible for reviewing all Financial Service processes with clear concise feedback on areas of concern as well as develop and implementing reporting metrics around call listening with robust calibration session
An up to date understanding of system workings and focus on regulatory risks surrounding the sale of customer accounts. Ensure all practices internal and by Debt purchaser result in the avoidance of customer detriment.
Work with Head of External Debt and Fraud and External Debt Manager to develop the potential for added value services with Debt Purchasers such as Rehabilitation and Cleansing processes
What we’re looking for:
Previous experience within a similar role within Consumer Credit or relevant Financial Services
Demonstrable experience of managing external suppliers or working in supplier facing or audit related role.
Strong Microsoft office skills
Knowledge of Account Recovery and processes and strategy involved with the recovery area.
Extensive experience within Insolvency, Debt Sale and Debt Management
Ability to build great relationships with key stakeholders both internally and externally
As employees at our contact centre have exposure to the personal data of our customers, all offers of employment are now subject to a satisfactory criminal record check; the check only asks for information relating to unspent convictions, as defined in the Rehabilitation of Offenders Act 1974; Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown.