Job details

Credit Risk Analyst

Job reference: 002901

Closing date: 30/08/2019

Salary: Up to £30,000 plus benefits and bonus

Department: Financial Services

Hours per week: 36.17 hours per week

Here at N Brown we are looking for a Data Analyst (Financial Services) to join our impressive financial services division. Reporting to the Receivables Strategy Manager within our Financial Services Department, the Data Analyst (Financial Services) will have previous experience working within or be the subject matter expert as a Credit Risk Analyst/Data Analyst within a financial service’s or credit environment. 

If you are looking for an opportunity to be a subject matter expert within an industry leading FCA regulated business, manage and optimise the Customer Recovery processes and systems then you're exactly the talent which we're looking for. This is an amazing opportunity for the right person to drive profit, minimise loss and make business cost savings for one the UK's largest online retailers. 

 What you’ll be responsible for as our Data Analyst (Financial Services):

  • Manage and optimise the Customer Recovery processes and systems
  • Ensure that appropriate reporting is in place to monitor the interactions between Financial Services and the Receivables book
  • Develop and apply a strong ethos of continual improvement, develop, test, implement, monitor and refine.
  • Prevent, monitor, seek out and remove causes of Customer detriment particularly where they originate from or result in customer arrears.
  • Manage part of the arrears and arrears prevention communications strategy including being responsible for the selections, timing and content of communications. Content needs to be appropriate, compliant and effective.  The effectiveness of communications should be monitored, tested and enhanced.
  • Develop and employ the use of best in breed data mining techniques, profitability analysis, A/B testing, reporting and ad-hoc investigations to refine and optimise Credit and recovery processes.

What you’ll need to succeed as our Data Analyst (Financial Services):

  • We’re looking for a commercially aware individual with experience of working in a financial services environment.
  • Must be well versed in advanced SQL, advanced Microsoft and basic SAS
  • Demonstrable and detailed knowledge of the arrears/recovery cycle, systems and be aware of relevant legislation and guidance relating to Financial Services and communications is preferred but not essential
  • An analytical and inquisitive approach as well as a strong eye for detail
  • Excellent business and commercial awareness along with strong Excel / Microsoft Office skills.
  • A flexible approach and exceptional time management skills are essential; you will need to be comfortable managing a varied workload whilst maintaining accuracy. You’ll also need excellent written and verbal communication skills as this role will involve building effective working relationships with teams across the business.

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown