Job reference: 002904
Closing date: 30/06/2019
Department: Financial Services
Hours per week: 36.17 hours per week
Your role as Collections Team leader is to Lead, Motivate and Develop a Team of Customer Recovery Advisors to deliver the key performance standards geared towards meeting the ever changing needs of our Customers.
You will be responsible in ensuring the delivery of positive interaction outcomes which are appropriate for both the Customer and the Business and lead to account rehabilitation and future shopping opportunities. In addition, you will drive continuous improvement ensuring the team continues to evolve the right cultures and behaviours that encourages individuals to grow in a fast moving contact centre environment.
As team leader here at N Brown you will: