Job details

Dialler and Control Analyst

Job reference: 002966

Closing date: 31/10/2019

Salary: Salary up to £24,000 plus bonus and benefits

Department: Contact Centre

Hours per week: 36.17 flexible shifts

Within our award-winning contact centre, we pride ourselves on being the best at what we do and more importantly we out the customer at the heart of everything we do. But, most importantly within N Brown, we recognise that it’s the people that make the difference to our organisation. So, are you ready for a new challenge? We are on the lookout for a Dialler and Operational Analyst to join our Contact centre in Manchester city centre.

Not heard of us? Here’s our story

Did you know that N Brown has been trading from Manchester's Norther Quarter since its start over 150 years ago? Since then, not only has the portfolio of N Brown group brands grown (I’m sure you’ve heard of JD Williams, Simply Be and Jacamo?) but we been providing the UK and the rest of the world with amazing products and customer services.

Things you should know:

As our Dialler and Control Analyst you will be responsible for overseeing the Data / MI elements of the Contact Strategy to help with the deployment of resource across the departments within our contact centre- Financial Services and Customer Services. You will be ensuring that cost effectively optimising service levels are met as well as ensuring we are maximising performance in line with business strategy and our customers’ expectations.

You will manage the running of the dialler departmental work schedule to ensure productivity is maxed, make recommendations, distribute reports, manage KPI’s and incident manage to ensure we continue with the high standard of quality of service output.


The fun facts:

Not only are we offering a competitive salary of up to £24,000 (DOE) and a fantastic bonus scheme, you will also be entitled to loads of great benefits such as discount across all our brands, healthcare, access to an impressive pension scheme, 24 days holiday plus bank holidays, on site massage and health checks plus much, much more.

Things we need from you:

  • Basic knowledge of Dialler / SMS technology
  • Previous experience within a similar role
  • Excellent verbal and written communication skills
  • High level of computer literacy, with a focus on Excel
  • Confidence in delivering presentations/ reports
  • Proven organisational and prioritisation skills
  • SQL knowledge desirable
  • Knowledge of Collections / Financial recovery desirable but not essential

What happens next?

If this sounds like you and if you would like to join N Brown which offers excellent career progression, then we would love to hear from you! We are looking for people to interview now and join us ASAP!

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check; having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown.


The closing date for this job has now passed.