Job details

Customer Service Adviser

Job reference: 002984

Closing date: 22/11/2019

Salary: £17,952 plus bonus and benefits

Department: Contact Centre

Hours per week: 36.17

Within our award-winning contact centre, we pride ourselves on being the best at what we do and put the customer at the heart of everything we do. But, most importantly within N Brown, we recognise that it’s the people that make the difference to our organisation. So, are you ready for a new challenge? We are on the lookout for a Customer Service Adviser to join our Global Customer Care team.

Things you should know:

As our Customer Service Adviser, you will be providing support to our customers regarding all aspects of their account, this includes complaints, undertaking any investigations if needed and resolving these as quickly as possible whilst continually delivering a great service to our customers.


You will be the first line representation of N Brown to our customers, so this is the perfect opportunity if you are passionate about customers as you will be communicating with them across email, social media as well as over the telephone.  


The fun facts:

Not only are we offering a competitive salary of £17, 952.76 and a fantastic bonus scheme, you will also be entitled to loads of great benefits such as discount across all our brands, healthcare, access to an impressive pension scheme, 24 days holiday plus bank holidays, on site massage and health checks plus much, much more.

Our working week is 36.17 hours, on a four-week rota between 8am to 8 pm, Monday to Friday and 8am-6pm, Saturday’s and Sunday’s

Things we need from you:

  • Experience of delivering great customer service and understanding what great looks like
  • Previous experience within a similar role is advantageous but not essential
  • Excellent verbal and written communication skills
  • Great team work ethic
  • Proven organisational and prioritisation skills

What happens next?

If this sounds like you and if you would like to join N Brown which offers excellent career progression, then we would love to hear from you! We are looking for people to interview now and join us ASAP!

Not heard of us? Here’s our story

Did you know that N Brown has been trading from Manchester's Norther Quarter since its start over 150 years ago? Since then, not only has the portfolio of N Brown group brands grown (I’m sure you’ve heard of JD Williams, Simply Be and Jacamo?) but we been providing the UK and the rest of the world with amazing products and customer services.

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check; having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown


The closing date for this job has now passed.