Job details

Outbound Collections Adviser

Job reference: 003078

Closing date: 28/10/2019

Salary: Up to £20,000 plus benefits

Department: Financial Services

Hours per week: 36.17

We are looking for experienced Outbound Collections Adviser’s to join our Financial Services team here at N Brown. As our Outbound Call Centre Adviser’s, you will engage with our customers through outbound calls, as well as written communication to help support those customers who have fallen behind with their account payments.

Demonstrating your great customer service experience, and skills, you will engage with our customers to effectively understand the extent of their financial situation and then agree the most appropriate solution from a range of options available.

If you have the following skills, experience and passion then we want to hear from you:

  • Previous experience of working within a contact centre environment is essential
  • Experience of working within a Customer Recover/ Financial Services setting desirable but not essential
  • Experience of communicating (verbally, written etc) confidently to both internal and external customers
  • Strong ability to multitask
  • Strong empathetic attitude
  • Problem solving skills
  • Great attention to detail

Important information:

Shift pattern: Monday to Thursday 11am till 7pm, Friday 11am till 6.30pm

Start date: Monday 28th October

You must be able to provide evidence of Right to Work in the UK (passport, birth certificate etc) AND evidence of proof of your address.

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group.


The closing date for this job has now passed.