Job details

Head of Operations, N Brown Plc Logistics

Job reference: 003111

Closing date: 19/12/2019

Salary: Up to £90,000 per annum plus benefits

Department: Logistics Operations

Hours per week: 38.5 hours per week

We have an exciting opportunity to join us as Head of Operations- Logistics reporting directly into our Supply Chain Director. The Head of Operations will deliver the ongoing operational plan, design the annual business plan the contribute to the strategic direction for operations within the broader supply chain.


Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers. Working here you’ll explore everything the world of digital retail has to offer — asking questions, trying new things and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you’ve got the perfect place to show your skills and learn new ones. It’s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career and our customers’ lives. We are proud to be N Brown.


What you’ll be responsible for:


  • Lead all operational colleagues, focusing on continuous development, improving safety management, operational processes and resources within the Logistics and 3rd party sites, and will provide an outstanding customer experience for all internal and external customers, with an attitude and passion to exceed all objectives and SLA’s


  • Champion and foster a culture in which colleagues feel supported in executing their role by leadership, and where driving improvements is a continuous part of success


  • Demonstrate a desire to explore and apply experiences and processes to streamline and improve the outcome for customers


  • Lead the business plan for all operational areas of the supply chain for 12 months horizon and hold the team to account for its delivery through objective setting and performance management


  • Continuously build on and improve relationships with all colleagues, including internal heads of departments, suppliers and Trade Unions


  • Ensure the smooth flow of goods into and through distribution centres on a timely basis whilst achieving operational cost excellence


  • Implement and maintain the most efficient and cost-effective storage for all products, ensuring capacity is not exceeded


  • Attract, recruit & Grow a team of operational professionals, equipping them with enhanced data and enabling analytical capability to drive smarter and more efficient decision making


  • Lead and develop teams to add value to the business by fostering an environment whereby individuals want to bring their best self to work every day


  • Deliver a strong customer centric approach to all operational activities


  • Set a culture which empowers colleagues to make decisions and supports the development of a continuously improving organisation



What you will need to succeed:


  • Have a background in online fashion and/or 3PL Logistics, preferably in a fast moving, customer obsessed operation and is looking for the next step in an already established career path


  • Be imaginative in your planning and be able to demonstrate the ability to build strong relationships across all networks, internal and external. You will be open to change, and to challenge, and will be courageous in making clear and accurate judgments



  • You will not fear failure but will acknowledge mistakes and move quickly to resolve. You will have strong leadership and flexible skills and be able to implement clear objectives and development plans across all levels


  • The ability to demonstrate a strong understanding of the latest Warehouse Management Systems.  A proven track record of implementing increasing automation and mechanisation across the operation with well-established infrastructure partners



  • Comfortable in understanding how the impact of data from operating systems will influence decision making and changes to existing processes and people.



In return, you’ll receive great training, varied and interesting development opportunities and a competitive salary and benefits package. 






The closing date for this job has now passed.