Job details

Second Line Customer Support Adviser
Manchester

Job reference: 003135

Closing date: Not specified

Salary: £17, 952 plus benefits

Department: Contact Centre

Hours per week: Not specified

We are looking for Second Line Support Advisors to join our Customer Services team! As a Second Line Support Advisor the role will cover Direct Dispatch, Help Desk and Claims. You will be a direct link between our Customer Service Advisors and other internal departments such as Marketing, Merchandise and Logistics Operations. You will also build strong links with our network of external suppliers.

The role requires an individual who can provide an exceptional level of service with clear communication skills, and who enjoys seeing a customer’s problem through to a resolution.

We have a number of opportunities for Second Line Support Advisors to join our award winning Customer Services team! As a Second Line Support Advisor the role will cover Direct Dispatch, Help Desk and Claims. You will be a direct link between our Customer Service Advisors and other internal departments such as Marketing, Merchandise and Logistics Operations. You will also build strong links with our network of external suppliers.

The role requires an individual who can provide an exceptional level of service with clear communication skills, and who enjoys seeing a customer’s problem through to a resolution.

The role will involve:

  • Answering calls, emails and memos from advisors and customers with product queries on stock and direct despatch items
  • Making outbound service calls to customers regarding delayed delivery dates, providing product information and advising customers of pricing solutions.
  • Making outbound calls to our suppliers and couriers.
  • Answering inbound and outbound claim investigations.
  • Communicating with other internal departments to resolve customer enquiries
  • Ensuring every customer experience is a positive one by delivering excellent customer service

Ideally, you’ll have previous experience of working over the phone but if you have some customer facing experience gained through retail or another customer service environment, can communicate clearly both verbally and in writing confidently, enjoy working to targets and have great attention to detail then we want to hear from you!

Shift Patterns are:

Saturday – 10am-6pm

Sunday – Rest day

Monday to Friday 10am-6pm with either the Tues, Weds, Thurs as a rest day.

Not heard of us? Here’s our story

Did you know that N Brown has been trading from Manchester's Norther Quarter since its start over 150 years ago? Since then, not only has the portfolio of N Brown group brands grown (I’m sure you’ve heard of JD Williams, Simply Be and Jacamo?) but we been providing the UK and the rest of the world with amazing products and customer services.

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check; having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown

 

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