Job details

Trade Analytics Manager
Manchester

Job reference: 003392

Closing date: 30/09/2020

Salary: Up to £55,000 per annum (DOE)

Department: Brand and Creative

Hours per week: 36.17 hours per week

As our Trade Analytics Manager you will manage and develop the team ensuring all stakeholder needs are met through agreed SLAs, trusted advice and first-class trading analytics. Working at senior level across the business you will champion, influence and exploit the agenda for Customer Analytics.

 

Your role as Analytics Manager:

  • Manage all Trading Business Partner relationships and ensure stakeholder needs are being met through agreed SLAs.
  • Work across Trading, and the wider business, at Senior Level to champion, influence and exploit the agenda for Customer Analytics.
  • Working across Trading to champion, influence and exploit the agenda for Customer and Web Analytics.
  • In week tactical and response analytics and recommendations
  • Analysis and recommendations to support in season demand forecasting from a customer perspective (to inc web analytics)
  • Creation of and maintenance of reporting suite to facilitate diagnostic of key customer and web trading KPIs
  • Facilitation of self-serve data options
  • Contribute to the research for assessment, introduction and rollout of tools and technology platforms for analytics, automation, insights and visualization.
  • Ensure the BP team empower and partner with key decision makers to ensure timely, comprehensive and insightful information that has business impact.
  • Act as a senior business partner to capture requirements and provide consultancy to the Senior Trading team. Provide challenge where appropriate.
  • Lead and develop the Trading Analytics Business Partner team

What experience are we looking?

  • Experience of advanced customer analytics using tools such as SQL / GA / Adobe Web Analytics and an appreciation of open source tools (Python, R etc.) and open source data.
  • A wealth of experience in traditional customer data and experienced in handling large customer data sets.
  • Be thought and practice leading in the integration and analysis of digital, media and social data.
  • Have demonstrated vision and ability to take data and apply highly effective analytical methodologies to drive actionable insights for the Trading team.
  • Ideally must have a statistical background, have appreciation of segmentation and modelling techniques and be extremely well grounded in Digital Analytics tools.
  • Strong operational delivery track record, motivated to implement/deliver on time to quality standards and, critically, build new efficient processes at pace.
  • Demonstrated ability to quickly appraise complex situations, identify key issues and make tough, timely decisions.
  • Work closely to support and formulate analytical solutions with our brands using customer and digital data points.
  • Strong technical, usability awareness of online/e-commerce industries.
  • Influencing skills are key. Ability to engage Senior Managers as key stakeholders.
  • Excellent communicator and builder of interpersonal relationships, ability to influence others at all levels of the organisation.
  • Strong interpersonal skills are critical. Ability to/proven experience in building strong relationships with Trading, Product and other business functions.
  • Commercially aware and capable of interpreting business needs and requirements in a compelling and understandable way to the Data and Analytics teams and the wider business stakeholders.
  • To manage business projects requiring analytical input and provide clear briefs for successful project completion.
  • Experience of working with complex customer journeys involving several touch points.
  • Strong knowledge of multi-channel and multi-device engagement across digital channels

 

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